Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. Duties & Responsibilities: * Oversees daily activities of installation, service, and scheduling personnel to maximize scheduling and real-time utilization of resources * Schedule and follow up on a large volume of Fire Alarm and Life Safety projects * Assess department performance regarding quality of work and customer satisfaction * Follows up on escalated customer service issues or complaints and ensures satisfactory resolution * Maintain and develop relationships with both customers and the community * Responsible for product development, roll-out, and training of technical staff * Attends and contributes to company-wide operations manager meetings * Performs other duties as assigned Education & Required Skills: * Exemplary customer service skills to effectively communicate with both internal and external customers * Ability to successfully lead technical team, exemplifying customer service, technical and organizational skills * Must be responsible, self-motivated, self-starter, and well organized * Proficient in use of various computer programs * Excellent written and verbal communication skills * Proficiency in English (both written and verbal) is required Benefits and Perks: * Excellent pay * Medical, dental, vision * Company paid life insurance * Company paid short term disability * 401K with employer match * Paid vacation and company holidays * Training and Career Development * Company vehicle (if job applicable) Pye-Barker Fire and Safety is an Equal Opportunity Employer