Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com.

Brief Overview

We are looking to hire a full-time contracts administrator for our supported services, to join our rapidly expanding clinical team.

You will play a critical role in the running of the Clinical Operations service. This will involve a variety of tasks that aids the Clinical Operations team and the service via case management, risk management and administrative tasks.

You are the main source of contact between the referrer and the service: processing referrals, reporting procedures, concerns and outcomes to the referrer. You will collect and manage reports and be involved in risk assessment in conjunction with clinical supervisors. You will be responsible for supporting coaches in completing their work with reporting, training, and management.

Core Responsibilities

Customer Support:

• Respond to calls promptly from referral sources and clients.
• Follow up on queries and referrals.
• Case Management
• Coordinate caseloads
• Input, track and assess data using a case management system
• Reporting
• Report on service performance.
• Risk Management
• Ensure that risks are monitored and allocated to the Clinical team in a timely way.
• Communicate with referrers regarding risk management.
• Schedule calls and update relevant team members.
  
  

Qualifications

• A bachelor’s degree, preferably in a mental health-related field.
• Previous administrative support experience or completed professional administrative support training.
• Excellent attention to detail
• An ability to appreciate the vulnerability of our patients and translate that into how they interact with them and respond to their needs.
• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way.
• Excellent customer service.
• Excellent time management skills and ability to multitask and meet deadlines.
• Comfortable using multiple technological tools in your day-to-day; you can adapt and grow with technological developments quickly.
• Excellent interpersonal skills: you can collaborate with cross-functional teams and stakeholders at all levels of the organisation.
  
  

Additional Information

Job Level: S2

Working At Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!

Additional Benefits

• 23 days annual leave + 4 Mental Health days
• Private Health Care – Irish Life
• Pension
• Life Insurance
• Income Protection
• Flexible working – remote working and flexible hours
• Healthy work-life balance – wellness days and a supportive working environment
• Employee Share Purchase Plan (ESPP)
• Access to SilverCloud for you and your family