Company Description

Boltacity offers comprehensive IT services to support businesses, allowing owners to focus on their customers without IT distractions. Our services include managed IT, IT support, hardware purchasing, software licensing, cloud solutions, structured cabling, phone services, internet circuits, CCTV, and commercial licensed music services. Specializing in luxury fashion retail, small and medium businesses, architecture and construction, healthcare, law firms, and real estate, we prioritize customer satisfaction and provide exceptional service.

Role Description

This is a contract role for an IT Helpdesk Professional. The role is located in New York, NY, with some work-from-home flexibility. The IT Helpdesk Professional will handle day-to-day tasks such as troubleshooting IT issues, providing customer support, administering network systems, and ensuring network security. Responsibilities also include managing hardware and software, supporting cloud solutions, and working with various IT services.

Qualifications

• Network Administration, Troubleshooting, and Network Security skills
• Information Technology and Customer Service skills
• Excellent communication and problem-solving abilities
• Experience with cloud solutions and IT service management
• Ability to work independently as well as part of a team
• Bachelor’s degree in Computer Science, Information Technology, or related field preferred
• Relevant certifications such as CompTIA A+, Network+, or similar are a plus

This will start out as a part time (3 days a week) with potential to full time.