Are you passionate about driving operational excellence, improving processes, and delivering measurable value? Join our team as a Continuous Improvement Analyst and help shape the future of customer experience!

About the Role

As a Continuous Improvement Analyst, you’ll use data and insight to challenge the status quo, identify inefficiencies, and implement innovative, scalable solutions. This role plays a critical part in optimising call centre operations and enhancing customer satisfaction.

Key Responsibilities

• Lead and support process improvement initiatives using data-driven methodologies
• Analyse root causes and recommend effective, long-term solutions
• Document, implement, and measure new business processes
• Define business requirements and collaborate with technical teams on solution design
• Facilitate project activities, including risk assessments and performance tracking
• Partner with key stakeholders to ensure sustainable and impactful improvements

What You Bring

• 2+ years’ experience in business analysis or continuous improvement
• Exposure to call centre operations and relevant performance metrics
• Proficient in Lean Six Sigma (White/Yellow Belt advantageous)
• Strong analytical, communication, and facilitation skills
• Skilled in process mapping, redesign, and compliance measurement
• Self-starter with a curious mindset and the ability to influence others