General Description of Responsibility The Global Content Management Specialist will work with the Global Learning Product Development team, coordinating and supporting the end-to-end content development process of training materials. Primary activities include but not limited to: Desktop publishing of training course materials, Version control and release management within the agreed timeframe. Project management of online learning courses Support and course/user management within the Learning Management System, and other digital learning platforms This role coordinates, supports, and assists all aspects of the business systems activities and project(s) from original concept through the final implementation, adhering to governance and compliance requirements, project continuity, stakeholder management and user communication. The role will provide opportunity to become involved in a good breadth of technologies from IT platforms to digitized training services. It is expected that the role will expand as the new team member learns the core activities and begins to identify areas for efficiency and innovation. Job Responsibility & Accountability Key roles, functions & accountabilities Desktop Publishing (DTP) and proof reading of new or updated course materials and release to Operations and print hub within agreed timeframe. Version control and maintaining currency in the various release platforms (Print hub, LMS and Sharepoint) Minor updates to courses as per cases and feedback raised by trainers and student under guidance of the portfolio managers Platform administration (Learnupon/ Edapp) e.g. Manage users access period, setup new courses, support with product related issued raised by students. Manage the Microlearning administration tasks (adding courses to user groups on monthly bases and the overall management of subscription period. Support with adhoc quality and compliance projects, and ensure training courses meet accreditation requirements. Support the team in admin tasks where a wider programme of work is required and undertake operational, clerical, and/or administrative support tasks as assigned; serves as back-up support in the day-to-day coordination of training activities as needed. Project management of online course development and assist the portfolio managers in the QA processes [MAB1][MAB2]Identify and highlight risks and issues and escalate appropriately. Interrelationships The role will primarily work with the Business Assurance Global Learning Product Development team which have a hub in the Philippines, however will primarily work with team in Australia. As the team member gets more experienced there will also be opportunity to interact with other teams across Intertek. The job is part of a global team and hence will provide a great opportunity to work with teams from across the globe which can also mean attending some meetings (virtually) during extended hours in order to meet with stakeholders. Skills, Qualifications & Knowledge The successful candidate will have the following: Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects and rapidly changing priorities. Excellent oral and written communications skills. Experience in desktop publishing Proofreading and excellent attention to detail is highly desired Experienced in problem solving, and able to follow a methodical implementation process. Must be customer focused and a team player. Desire and ability to work in a dynamic and fast-paced environment. Must be self-starting with ability to make own decisions. Thorough and very well organized. Ability to approach problems with a sense of ownership, enthusiasm and innovation. Proficiency with Microsoft Office suite (e.g. Word - Advanced, Excel, PowerPoint, Project, Outlook) Demonstrated ability to coordinate activities within a shared services organization model. Formal Education: Bachelor's Degree in Business and/or related studies. Experience working as a training environment or project assistant of medium-large sized projects with proven success using a project management methodology applied throughout a projects lifecycle Experience with a large, functionally diverse, and informed user base that demands high quality applications. Job Type: Full-time Pay: Php25,000.00 - Php30,000.00 per month Benefits: Health insurance Life insurance Work from home Schedule: Monday to Friday Supplemental Pay: 13th month salary Overtime pay