Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Positions in this function create and deliver high quality system solutions for our applications, products and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems for supporting those processes. Individuals in these roles may perform analysis and also serve as business liaisons to understand and refine business requirements. They provide technical support in developing systems that are cost effective and meet users’ requirements. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Roles may support both current system improvements and maintenance along with new system development.

Primary Responsibilities

• Reviews the work of others
• Develops innovative approaches
• Sought out as expert
• Serves as a leader or mentor
• Leading multiple large scale digital transformation programs to deliver significant and measurable improvements in Business Processes
• Develop and implement effective/strategic business solutions through understanding the Business end-to-end process to improve business processes through automation or process re-engineering, research, analysis of data, and solutioning collaboration with Solution Architects and Tech Leads for efficient and cost-effective automation
• Demonstrated innovative mindset: Be able to quickly understand needs and act on those needs; ability to conceptualize and effectuate change management and 'out-of-the-box' thinking
• Be able to quickly aggregate and analyze information and draw conclusions
• Proactive ad-hoc investigations of business pain points (i.e. compliance, business need etc. for new opportunities:
• End to End organizational Assessment: Process Discovery, Process Modeling, Process Insights
• Document scope and estimated value metrics
• Generate initial CBA: Business Value; High Level of Effort (# sprints)
• Document high level business process and scope (Current state/Future state)
• Document high level requirements
• Collaborate with Solution Architect/Tech Lead for Solution Approach
• Obtain initial CBA and solution approval
• Prioritize projects with Business and/or across functional areas
• Solid business and financial acumen
• CBA: Business Value; High Level of Effort (# sprints)
• Refined Final CBA - Value Validated (FTE savings)
• P&L tracking of resources and costs
• Effective communications; capable of effectively presenting ideas and selling concepts and tactics; proven ability to communicate effectively with executive-levels
• Be able to translate highly complex concepts that can be understood by variety of audiences
• Proven ability to build relationships cross-functionally and lead toward common goals
• Collaborate cross functionally and cross roles within organization levels to build collaborative relationships
• Collaborate with Scrum Master and Product Owner for Queued Deliverables and Deployment Dates
• Mitigate delays in deployment in collaboration with ScrumMaster and Product Owner
• Proven experience in preparing executive-level presentations and reports
• Facilitate Monthly Status meetings with Business Leadership
• Internal preparation of monthly slides: Project Status collaboration with Product Owner for current status
• Prepare Financials from Jira daily report extract and WD2 report (Work Day 2)
• Participate and/or facilitate Monthly MBR meetings
• Internal preparation of monthly slides: Key accomplishments; opportunities, risks
• Prepare Financial from Jira WD2 file extract for previous month
• Drive effective governance, tracking, communication, and overall change management to ensure effective execution of projects
• Maintain Jira status/tracking of in-flight projects, enhancements/new opportunities and Maintenance items
• Post deployment monitoring of incremental automation against committed benefits
• Prepare Final CBA post deployment project: Volume, FTE savings
• Collaborate with Product Owner for Volume, changes in Costs
• Obtain Final CBA approval from Business and Finance Partner
• Close project in Jira
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so