Primary Purpose

The purpose of this role is to support the State Building Manager in:

Leading, managing, developing, and inspiring a team of Site Managers to exceed their short and long term

construction objectives.

• Key aspects of focus are: HSE, Workflow/Scheduling (short and long term), Time Management / Diary
  
  

Set-up, Quality Assurance, Customer Service, Technical Knowledge, Trade Management, Cost

Management (ETS), Administration, Communication, Presentation on site, Approach to site, Problem

solving, Clickhome usage.

Coaching and Team Leadership

• Conduct weekly construction meetings in conjunction with the Building Manager to engage the team, be transparent and clear on company construction objectives, highlight trending issues and drive consistency.
• Hold weekly one-on-one work in progress sessions with Site Managers and measure their performance against company set KPIs
• Implement training and development plans for all staff, relating to individual skills and experience and key focus areas.
  
  

Construction Supervision

• Ensure all project builds under Construction are being managed effectively to deliver a maximum efficiency outcome without compromising HSE, Quality, and Customer Satisfaction.
• Support the Site Managers to deliver set claims targets, PCI’s, and settlements for each month.
• Monitor and reduce ETS expenditure and occurrences, including by working closely with individuals where repetitive issues are identified.
• Support team with trade engagement, allocation and management of trade base
• Manage team to ensure the click home system is being used correctly and accurately.
• Ensure team maintains their professional outlook with regard to uniform company vehicles and equipment.
• Coach and lead team to maintain safe working practices.
  
  

Time and Quality Adherence

• Support team to deliver maximum efficiency outcomes on site in line with set company objectives.
• Coach the team to manage quality across the whole build not just at mandatory checks or end of the build.
• Swiftly manage supplier and/or trade issues that jeopardise the progress of
  
  

successful outcomes on any build and escalate to the Building Manager where appropriate.

• Support the team to meet company standards of completing: o single storey dwellings in 30 weeks or less. o double storey dwellings in 36 weeks or less.
• Complete quality assurance inspections as prescribed in Click.
• Ensure Site Manager are following the independent external inspection process to drive quality and consistency, and continual improvement.
• Drive external inspection score averages for individual Site Managers to 97 and above and set development plans for quality objectives where required.
  
  

Communication

• Be the first port of call for development partner/customer escalation issues.
• Lead and encourage team to proactively engage and communicate with customers across the whole construction cycle where appropriate.
• Ensure minimum fortnightly updates are met, and that photos and notes are regularly updated in Click for the customer portal.
• Escalate development partner/customer issues to State Building Manager in a timely manner where appropriate.
  
  

Judgment and Decision Making

• Apply sound judgement, problem solving and decision-making skills to identify and resolve problems throughout the construction process.
• Make recommendations to the Building Manager with regard to construction issues as required.
  
  

Technical Support

• Check and review files to Site Managers to ensure accurate and feedback quality issues to Operations to rectify and eliminate recurrences.
• Support team to solve technical matters on-site and pre-site.
  
  

Key Relationships

• Work alongside fellow Construction Managers interstate where appropriate to address Burbank Construction matters and rectify processes and system issues.
• Develop a productive working relationship with contractors and suppliers where appropriate.
• Ensure client concerns are dealt with in a professional and timely manner and in accordance with Burbank customer service standards.
• Be active and participate in any Management forums as requested.
• Work closely with the State Operations Manager to strengthen the operations to project construction interface.
  
  

Typical Qualifications And Personal Qualities Required

• Extensive experience in construction and supervision of residential construction projects
• Experience in the coordination and management of trades and contractors
• Tertiary qualification in building and construction or similar discipline
• Developed knowledge of operational performance and capacity of various items of construction
• Well-developed written and verbal communication skills
• Advanced analytical and investigative skills
• Well-developed skills in project costing and scheduling techniques
• Strong written and verbal communication skills
• Demonstrated aptitude for management and leadership
• Technical aptitude
• White card & current and valid driver’s licens