Construction Customer Service Coordinator

By Bryce Benson No comments

We are searching for in-office (no remote option) construction coordinators who are long-term, career-minded individuals, determined to provide the highest levels of customer service to support our clients’ success, and who welcome a challenge to help build a better team, organization, and community.

SUBMIT APPLICATION

Traits Of An Ideal Team Player

• Personable nature but also rigorous, allowing you to interact with internal and external clients to provide extraordinary customer service.
• Ability to apply strong analytical, conceptual, problem-solving, time management, and organizational skills to various tasks without sacrificing quality or efficiency.
• Humility to accept feedback and the desire to turn it into growth and improvement.
• Collaborative nature to work and thrive in a team environment to address project needs, meet client-imposed deadlines, and ensure client happiness.
• Grit and determination to provide constructive feedback, including to leadership.
• Committed to holding yourself and others accountable, and to practicing candor in your communication.
• Strong attention to detail, committed to accuracy and quality.
• Excellent verbal and written communication skills with the ability to professionally interact with all levels of personnel, management, and clients.
• Be adaptable and willing to follow FOCUS procedures.
• Competence in Microsoft Office applications.
• Experience using AutoCAD, Civil 3D, Bluebeam, and Adobe Acrobat is an advantage.
• Have a high level of integrity and an ability to self-motivate and work productively with little to no supervision.
• Willingness to understand and align with FOCUS values.
• High school diploma is required.
  
  

Responsibilities

• Provide exceptional customer service by promptly responding to clients’ phone calls and emails.
• Scheduling and organizing our survey and construction staking calendars.
• Processing document and information requests from our clients.
• Assist with putting together proposals for field services and sending them to clients.
• Monitor and order supplies, ensuring that the proper amount is kept in stock.
• Equipment and fleet management, handling truck registrations, truck and equipment maintenance, and maintain records of trucks and equipment.
• With clear and concise communication, coordinate with a variety of individuals involved in the development process.
• Being the last line of defense for accuracy & quality, hold yourself to high standards & exercise extreme ownership to work within our defined QA/QC review process to ensure project success.
• Will be expected to participate in department goal setting and accomplishment, book reviews, and personal and team development.
  
  

Salary: starting at $18.00 per hour

Schedule: 8-10-hour day shift, Monday to Friday, No weekends, Overtime Available

What We Bring To The Table

• Paid time off accrued upon hire and increases with set benchmarks
• 13 paid holidays with opportunities to earn more for meeting company goals
• Generous 80% healthcare premium contribution through Select Health with an HSA match up to $200/month after a 60-day probationary period.
• Access to dental, vision, life, and other insurance benefits after the probationary period
• 401(k) match after a 6-month probationary period, matches 100% for the first 3% and then 50% for the next 2% so we can help you build your financial future
• Employee Assistance Program (We are here to support you)
• Employee and family engagement activities
• Employee recognition
• $10,000 life insurance policy 100% paid by FOCUS
• A fulfilling and genuine work environment
• In-house training and mentoring programs
• Many opportunities and resources for personnel development
• 2022-2024 Top Workplace Award Winner & 2024 Utah’s Best Companies to Work For Award Winner
  
  

All employment offers are contingent upon acceptable drug screening, clean motor vehicle record, and criminal background check.

Focus Engineering & Surveying is an Equal Opportunity Employer/Affirmative Action employer and employment selection decisions are based upon merit, qualifications, and abilities. FOCUS does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional or local law.

Notice to External Search Firms: FOCUS Engineering & Surveying does not, nor do we intend to in the future, utilize the services of recruiters or placement agencies.

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