Description

Looking to make an impact by helping retail businesses succeed in today’s digital world? Interested in diving into all that tech can do to grow a brick-and-mortar business?

Over here at Como, Global Payments go forward customer engagement platform, we are committed to doing our part by helping restaurants/retail owners gain the tools & insights they need to grow exponentially. Our end-to-end customer engagement & revenue generation solution enables businesses to connect with their customers, understand their behavior, and use that to drive business growth.

We are on a mission to bring the technology behind the online giants to retail and hospitality businesses, and we're looking for top-notch players and coaches to join our team.

Why is this role important at Como?

As Como is growing, alignment in execution and leading of strategic company projects and decisions becomes crucial across the organization, and strategic integration projects need an owner for it to be fully executed. The integrations project manager will be the owner of all product integrations projects which are vital for the company growth, from both the technical and management perspective. This role will be liaising between the R&D, Integrations and business teams in Como as well as externally with the 3rd parties we integrate to, such as POS companies, online ordering platforms, and other complementary products to Como product that will support out international growth.

Requirements

• Master the Como API inside out
• Ace our product and provide ongoing support.
• Feel super comfortable in a technical environment using tools such as Kibana/Splunk/Swagger/Postman
• Perform in-depth troubleshooting including reading system logs and debugging product code to identify and solve complex support issues that were escalated by other support levels.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support and business team.
• Become a Knowledge expert that will serve as the focal point to the entire operations teams of our business partners around the world.
• Manage ongoing processes and supporting the Managing Director with strategic projects
• Coordinate between multiple internal and external organization teams and ensure deadlines are met
• Solve problems arising or identify any unoptimized areas of the integration process
  
  

What should you have?

• 3-4 years of experience as a Senior support engineer/Senior technical support specialist/Professional services engineer/QA engineer, or similar position.
• At least 1 Years of experience in project management or leading company processes.
• Strong end-to-end understanding of information systems
• Creative troubleshooting abilities
• Web debugging experience – devTools, performance investigations
• Experience with System log analysis–Kibana, Splunk, etc.
• Hands on experience with tools and protocols such as HTTP, JSON, Postman
• Ability to understand flows and provide creative technical solutions.
• Fluent English and excellent customer facing and communication skills (verbal and written)
• Fluency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Strong written, verbal, and collaboration skills
• Curious, independent, rigorous, and proactive kind of a person
• 3-4 years of relevant industry experience. SaaS companies - an advantage
• Excellent stakeholder management skills and best practices (including top executives)
• Someone that holds solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Management tools (Monday - a plus)