OVERVIEW:

This role reports to the Manager, Configuration Team. The Configuration Specialist I supports configuration activities for active and new client accounts across all TI Products. The Configuration Specialist I will be required to meet all client timelines and work in conjunction with the Technical Services and Operations Teams in order to facilitate the client on-boarding process and configuration of new TI rooms and applications.

DESCRIPTION:

• Serve as a junior member of the Configuration Team and work with cross-functional teams on the implementation of new and existing client projects
• Work to become an expert in Trial Interactive features and functionality
• Manage external and internal documentation and files as required
• Configure application settings in Trial Interactive as per project requirements and execute quality control measures to ensure client and project expectations are met
• Produce high quality deliverables
• Assist Technical Services and Project Mangers in fulfilling client expectations as it relates to TI application configurations
• Perform other special projects or duties when required such as validation and UAT script execution and participate in integration projects to understand the impact on TI application settings
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

REQUIRED SKILLS:

• Knowledge of various technological concepts
• General knowledge of the Trial Interactive product suite, with a concentration in Study Start Up (SSU),
• Electronic Trial Master File (eTMF), Collaborative Workspace, and Content Management System, amongst others
• Knowledge of clinical development phases and processes
• Superior written and spoken communication skills in English
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• Minimum Bachelor’s degree or its equivalent in work experience
• 0-2 years of experience in the IT and/or Life Sciences industry
• Experience with rolling out technological initiatives in a collaborative environment

DESIRED SKILLS AND EXPERIENCE:

• Knowledge of or experience in the Life Sciences industry (pharmaceutical, biotechnology or CRO experience preferred)
• Knowledge of technology within the industry
• Ability to multitask in a fast-paced environment
• Ability to work well with people from a variety of different backgrounds and cultures
• Build relationships with clients and co-workers
• Ability to work independently and as part of a team
• Take active measures to solve problems and commit to a high level of service.