Overview

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – around 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic and international, diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

• Oversee and manage all IT configuration items (CIs) from commission to decommission, ensuring compliance with ITIL and QIAGEN standards and policies.
• Maintain and own the service configuration management process, ensuring it is effective and efficient.
• Design and implement a configuration management process to ensure that information about services and configuration items is accurate, up-to-date, and readily available when needed.
• Ensure control procedures are in place to protect the integrity of configurations, including software version control processes.
• Conduct regular audits to verify that the information in the Configuration Management Database (CMDB) is accurate and well-maintained.
• Coordinate with Change Management to handle changes related to the CMDB, ensuring that configuration items are mapped correctly.
• Conduct training sessions and process cascades on configuration management for key stakeholders.
• Prepare and maintain configuration management documentation, including plans, standard operating procedures (SOPs), guidelines, and work instructions.
• Generate reports on configuration management for performance analysis.
• Review the efficiency and effectiveness of the configuration management process regularly.
• Drive continuous service improvements to enhance the process and adapt to new ways of working.
  
  

Position Requirements

3–5+ years in configuration management, system administration, or related fields

Personal Requirements

• At least 3 years of experience with ITSM and IT Service Operations processes/frameworks (ITIL V3/V4 certification preferred).
• Proficiency in IT tools, with a strong preference for ServiceNow.
• Hands-on experience with Service Mapping and Discovery processes.
• Familiarity with Agile and DevOps methodologies.
• Ability to manage complex configurations and troubleshoot issues effectively.
  
  

What We Offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.