Location(s):

• Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN
  
  

Line Of Business: Technology Services Group(TSG)

Job Category:

• Engineering & Technology
  
  

Experience Level: Experienced Hire

Position Overview

We are looking for a skilled Configuration Management Data Analyst with expertise in ServiceNow to manage, analyze, and optimize configuration data across our organization. The ideal candidate will play a critical role in maintaining the accuracy and integrity of our Configuration Management within ServiceNow, ensuring alignment with ITIL best practices and supporting business decision-making. This role requires a strong background in ServiceNow, analytical capabilities, and a collaborative approach to working with cross-functional teams.

Key Responsibilities

• Configuration Management Administration and Maintenance
• Maintain and enhance the ServiceNow CMDB to ensure data accuracy, completeness, and compliance with organizational standards.
• Regularly audit configuration data to identify inconsistencies, address gaps, and enforce data governance policies.
• Design and implement automated workflows within ServiceNow to streamline data updates and ensure real-time accuracy.
• Data Analysis and Reporting
• Analyze configuration data stored in ServiceNow to identify trends, risks, and opportunities for optimization.
• Create and maintain dashboards, reports, and KPIs within ServiceNow to provide actionable insights to stakeholders.
• Provide data-driven recommendations to improve IT infrastructure and configuration management processes.
• Collaboration and Process Improvement
• Work closely with IT, operations, and engineering teams to ensure the proper integration of configuration management processes with business objectives.
• Act as a subject matter expert for CMDB best practices and ServiceNow capabilities, providing training and support to teams as needed.
• ServiceNow Development and Optimization
• Collaborate with ServiceNow developers to customize CMDB modules, workflows, and scripts based on organizational needs.
• Stay up-to-date with ServiceNow platform updates, features, and releases to identify opportunities for improved functionality.
• Troubleshoot and resolve technical issues related to ServiceNow CMDB operations.
  
  

Experience and Qualification

• 3+ years of experience in configuration management, data analysis, or CMDB administration, preferably in financial services.
• Hands-on experience with ServiceNow, including CMDB module administration and customization.
• Strong understanding of ITIL principles, particularly Configuration Management.
• Proficiency in creating dashboards, reports, and workflows within ServiceNow.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.