Please see Special Instructions for more details. Rate of pay of $17.00 per hour; maximum 28 hours per week. Schedule: Hourly up to 28 hours per week, weekday afternoons-evenings and Saturdays might be required. Schedule to be negotiated. Official transcripts required prior to employment (if applicable). Recommended hire will be subject to pre-employment screenings. Triton College is an AA/EOE. Posting Details Posting Summary Posting Number S00261P Position Title Computer Technician – Help Desk Position Type Hourly Department Information Technology Essential Function Essential Function: Provide technical support to staff, students and guests of Triton College. Provide polite, prompt support and work to provide a resolution or create a ticket and route to additional support areas as needed. Qualifications Qualifications: Associate’s degree or currently enrolled in CIS program. Skills: Must have experience with: Microsoft Office Suite, email systems, network environments, and Windows based operation systems, and Mobile based handheld devices. Exceptional internal and external customer service skills. Strong attention to detail and deductive reasoning skills. Strong documentation skills. Experience using helpdesk ticketing systems. Experience: Minimum of 1 year experience within a technical field. Responsibilities Responsibilities: Provide technical support to staff, students and guests of Triton College. Open and Close trouble tickets, while following proper guided protocols. Maintain records/inventory of Triton College equipment. Diagnostics and troubleshooting of computer equipment. Strong customer service skills. Managing hardware, software and component inventory, including receiving, inspecting, inventorying, tagging, and tracking. Posting Date 10/19/2023 Closing Date Special Instructions to Applicants Rate of pay of $17.00 per hour; maximum 28 hours per week. Schedule: Hourly up to 28 hours per week, weekday afternoons-evenings and Saturdays might be required. Schedule to be negotiated. Official transcripts required prior to employment (if applicable). Recommended hire will be subject to pre-employment screenings. Triton College is an AA/EOE. Quicklink for Posting https://jobopenings.triton.edu/postings/1431 Supplemental Questions Required fields are indicated with an asterisk (*). Required Documents Required Documents Resume Optional Documents Cover Letter