Job Description

ACRP is seeking a qualified individual for an open computer technician position. Primary responsibilities will include handling incoming help desk service requests related to desktop end-user support, computer repair, and performing PC and network device maintenance.

Responsibilities

• Monitor helpdesk and provide first-level support for workstations, VoIP phones, and mobile devices.
• Perform PC setup, repair and maintenance, including operating system hardware and software installation.
• Conduct workstation virus, spyware and malware removal.
• Unlock user accounts and reset passwords.
• Perform network device maintenance.
• Assist with IT related projects.
• Maintain and update support documentation.
• Travel onsite to satellite offices as needed.
  
  

Qualifications

• Technical Degree, Associates or Bachelors in an IT related field of study.
• 3+ Years' Experience Preferred
• Certifications a plus
• Must have a valid driver's license and background check.
  
  

Skills

• Solid written and verbal communication skills.
• Enthusiastic and detail-oriented.
• Strong problem-solving and analytical skills.
• Ability to work in a team-oriented environment.
• Knowledge of the following:

• Microsoft Hyper-V
• Microsoft Windows 10/11
• Microsoft Office
• Office365
• QuickBook
• Backups
• Mobile Device Management
• Networking
• VOIP
• VPN
• Multi-Factor Authentication
  

Benefits

• Dental Insurance
• Health Insurance
• Paid time off
• Retirement plan
• Vision insurance