About Us Georgia Southwestern State University is a state university serving a diverse population of students, offering a range of strong undergraduate and graduate programs in a vibrant learning environment. The University is a collegial community that values collaboration and community engagement with an emphasis on faculty, staff, and student interactions. An active student body and state-of-the-art amenities enhance the learning experience on a visually appealing campus located in historic Americus, Georgia. Georgia Southwestern State University aspires to be an engaged, progressive, and inclusive university that serves as a vibrant center of learning, culture, and economic development for Southwest Georgia and beyond. Job Summary This entry-level position performs technical duties in the installation, maintenance, upgrade, and replacement of computer and networking hardware, software, and peripheral devices. Responsibilities Installs, deploys, maintains, and updates information technology. (30%) * Set up and take down computer workstations in offices, labs, and classrooms. * Installs, updates, and troubleshoots a variety of computer software programs. * Maintains inventory of IT equipment. * Lifts and transports computers, monitors, printers, and other devices across campus. * Processes surplus equipment; prepare equipment for transport to Materials Management. * Installs and configures copiers and printers and ensures that the print server is operational. Troubleshoots and repairs computer hardware, software, and peripheral devices. (20%) * Monitors online work order ticket system; prioritizes and resolves issues. * Troubleshoots and repairs hardware and software * Provides solutions to restore systems and programs to normal operations. * Maintains records of repairs and fixes for future reference. * Utilizes hand tools to repair computers and peripheral devices. Assists Network Services two days a week. (40%) * Installation, configuration, troubleshooting and repairs of network equipment. * Assist end users with wired and wireless network connectivity issues. Performs a variety of related duties as assigned. (10%) Required Qualifications Educational Requirements Associates degree or two years of higher education required. Required Experience Less than one year of related experience required. Knowledge, Skills, & Abilities KNOWLEDGE Knowledge of information and instructional technology support principles and procedures. Knowledge of software, hardware, and peripheral devices. Knowledge of customer service principles and practices SKILLS Skill in the operation of computers and job-related software programs. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Contact Information For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at [email protected]. For technical support, please call the USG Service Desk at 877-251-2644 or [email protected]. USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653. Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen. Equal Employment Opportunity Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.