Company Description

International Software Systems, Inc. (ISSI) is a leading IT services provider based in Greenbelt, Maryland, with over 28 years of experience. ISSI delivers exceptional solutions to Federal, State, Local, and Commercial clients and holds various certifications attesting to their commitment to quality and excellence. With locations in California, Florida, and Dallas, as well as offshore facilities in Hyderabad, India, ISSI is dedicated to client satisfaction and innovation.

Role Description

This is a full-time on-site role for a Computer Systems Analyst III located in Bethesda, MD. The Computer Systems Analyst III will be responsible for systems analysis, system administration, cybersecurity, technical support, and analytical tasks related to IT projects and systems.

Bachelor’s degree with a minimum of 1 year of relevant IT customer support experience; OR Associate degree or high school diploma with at least 3 years of relevant IT customer support experience.

Strong technical skills with an understanding of software systems, troubleshooting, and user support best practices.

Proven ability to manage, supervise, and motivate IT support personnel in a dynamic environment.

Candidate must hold one or more of the following (or current equivalent):

ITIL Foundation Certificate (v3 or higher)

MTA: Microsoft Technology Associate

MCSA: Microsoft Certified Solutions Associate

MCSE: Microsoft Certified Solutions Expert

Apple Certified Associate – Mac Integration Basics (current or current -1)

Apple Certified Support Professional (current or current -1)

CompTIA A+, Network+, or Security+

Jamf Certified Tech or Jamf Certified Expert