Position Number: 22103065 County: Pulaski Posting End Date: 05/27/2025 Anticipated Starting Salary: $37,266.00 OIT This position plays a vital role in supporting employees, serving as the first point of contact for customers experiencing technical issues through the Tier 1 Help Desk. Responsibilities include receiving and triaging DHS tickets, addressing issues directly when possible, or escalating them to the appropriate team for resolution. By ensuring timely and effective technical support, this role helps maintain operational efficiency. Without adequate assistance, employees may encounter delays in their tasks, potentially impacting the delivery of essential services to citizens. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others. Position Information Class Code: D079C Grade: IT02 FLSA Status: NON-EXEMPT Salary Range: $37,265.00 - $59,439.00 Summary The Computer Support Technician is responsible for a wide range of activities related to computer support such as maintaining, analyzing, troubleshooting, and repairing hardware and software systems. This position is governed by state and federal laws and agency/institution policy. Functions Resolves hardware or software problems in response to user questions and requests for assistance by diagnosing the source of malfunctions, recommending corrective actions, and/or consulting with appropriate staff or vendor. Installs, configures, upgrades, or replaces microcomputer hardware and software for users. Evaluates and makes recommendations for necessary adjustments to applications to satisfy user requirements. Provides recommendations on the purchase of user hardware and software. Assists in planning, preparation, and conducting seminars on software, hardware, network or other computer related topics. Performs other duties as assigned. Dimensions None Knowledge, Skills and Abilities Knowledge of the limitations and use of mainframe and microcomputer hardware and software. Knowledge of current application software packages and programming concepts. Ability to evaluate, diagnose, and rectify software and hardware problems. Ability to analyze computer specifications and apply programming logic. Minimum Qualifications The formal education is equivalent to an associate degree in computer science, business systems, mathematics, or a related field. OR Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting; plus, one year of experience in computer support operations. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE. Licenses None The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law. Nearest Major Market: Little Rock