Bookmark this Posting Print Preview | Apply for this Job Announcement Details Open Date 05/07/2025 Requisition Number PRN41833B Job Title Computer Assistant Working Title Help Desk Agent Job Grade C FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary M-TH 9am-6pm, Sat 8am-6pm VP Area President Department 01555 - UIT INFRASTRUCTURE & OPS Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $17.00/hour Close Date 08/06/2025 Priority Review Date (Note - Posting may close at any time) Job Summary University Information Technology (UIT) has an opening for a full-time, benefited help desk agent position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work. An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work. Responsibilities The incumbent for this position is the first point of contact for callers (guest, student, faculty, staff, affiliate) seeking support for computer hardware/software, security, account permissions, and network issues. Diagnoses the issues to determine root cause and seeks to resolve the issue at point of contact by using knowledge management articles and front-line troubleshooting efforts. When appropriate, dispatches requests to solution providers and escalates to advanced staff. Tracks and documents problems and solutions. This position will report directly to the UIT Help Desk manager. This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Work Environment and Level of Frequency typically required Nearly Continuously: Office environment. Physical Requirements and Level of Frequency that may be required Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Seldom: Bending, reaching overhead. Minimum Qualifications Associate's degree in a computer related field or equivalency (one year of education can be substituted for two years of related work experience). Two years of related experience preferred. Demonstrated computer skills, human relations and effective communication skills are required. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferences Type Benefited Staff Special Instructions Summary Additional Information About UIT: University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services. About the University of Utah: Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound. Salt Lake City is home to the Utah Symphony and Opera, Ballet West, professional sports teams, and a wide range of other cultural and recreational activities. University of Utah Benefits * Health, dental, and wellness coverage * Automatic and immediately vested 14.2% employer contribution to personal retirement account (401a) * Free public transportation pass (Utah Transit Authority) * Paid leave time * Reduced tuition benefits for employee and family members * More information: https://www.hr.utah.edu/benefits/ The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South. Posting Specific Questions Required fields are indicated with an asterisk (*). * * Do you have a related Associate's degree or equivalency? (2 years related work experience may be substituted for 1 year of education) * Yes * No * * How many years of related work experience do you have? * Less than 1 year * 1 year or more, but less than 2 years * 2 year or more, but less than 4 years * 4 years or more, but less than 6 years * 6 years or more * * How did you hear about this position? * University of Utah Web Page * Internet: search engine, online job board, etc * University of Utah employee referral * Career Services/Campus Job Fair * Community/Government Agency * Other/Unknown * * How did you hear about this position? - University of Utah web page - Online - University of Utah employee referral - Career Services / Job Fair - Community / Government Agency - Other (Open Ended Question) Applicant Documents Required Documents * Resume Optional Documents * Cover Letter * Historical Only - Do Not Use - See Description for More Information - Appropriate discharge document (such as DD-2214) - Veteran Only * Historical Only - Do Not Use - See Document Description for More Information - Addendum to the University of Utah - Veteran Only