The Community Worker is required to work Saturdays and Sundays- 11:00 PM- 7:00 AM
Position Summary
Reporting to the Site Supervisors, the Community Worker works proactively and responsively with 65 Dundas St E tenants and the staff team to ensure the ongoing operational success of the supportive housing program and to provide support to tenants to maintain their housing and improve their quality of life.
Duties And Responsibilities
Support the health and safety of the 65 Dundas Community by adhering to Housing rules and regulations such as Guest Policy and community standards
Maintain a presence at the front desk and monitor community activities
Work closely with all members of the team to assure community safety
Work closely with the Community Safety Team members and maintain a finger on the pulse of the building to assure community safety
Support programming in the building
Support with daily support of tenants and responding to day-to-day support needs on site and in collaboration with the intensive case management/housing support team
Adhere to building rules and remind tenants and their guests of their responsibilities as tenants
Foster good communication and a strong customer service approach to the work
Keep Management apprised of concerns and/or challenges to mitigate community disruption
Builds rapport, provides support and advocates for a diverse range of clients including individuals who are actively using substances and living with significant health challenges
Develop and maintain positive working relationships with local community agencies
Participate in case conferences with tenants as needed
Performs administrative support duties such as answering calls, collating intake packages, taking referrals, and providing program information to clients, other agencies, and the public
Provide supportive and lifestyle counselling and crisis management when indicated
Arrange and maintain regular and intermittent times for home visits with tenants
Accompany tenants to appointments, medical, legal, or otherwise where necessary
Advocate on behalf of tenants
Inform tenants of their rights and responsibilities
Ensure monitoring and data collection of community programs
Maintain up to date case notes, progress reports and tenant files
Qualifications
Relevant work experience in the field of Housing Support Work, Shelter Work and/or Harm Reduction/Mental Health Support (required)
Degree or diploma in social services or equivalent experience (required)
Two years (2) related experience in supportive housing, crisis support, substance use issues, mental health and harm reduction and crisis intervention and counseling skills
Knowledge of current social issues related to homelessness, mental illness, substance use and harm reduction
Knowledge of the Residential Tenancies Act an asset
Demonstrated knowledge of community resources including applicable harm reduction resources
Demonstrated ability to apply harm reduction principles and strategies
Comfortable observing people injecting drugs
Excellent advocacy skills and application of therapeutic strategies
Strong written and verbal English language communication skills; other languages an asset
Demonstrate knowledge of community agencies and their relevant programs and services
Self-directed and independent; ability to work effectively as an inter-disciplinary team and in collaboration with other community professionals
Ability to exercise good judgment, flexibility, creativity, and sensitivity to changing client situations and needs
Intermediate level of computer literacy utilizing MS Office applications
Emergency First Aid & CPR certification an asset
Crisis Prevention and Intervention training/certification an asset
Must be qualified to work in Canada legally for the employer
Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency
Must have up-to-date vaccinations against COVID-19 with a vaccine that has been approved for use in Canada
Must be qualified to work in Canada
Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team of any accommodations you may require during the interview process.
To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.
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