Description

Job Summary:

The Move-in Coordinator will function as part of the Community's sales team. Responds to sales inquiries by phone and in person, maintaining sales lead data in the CRM, marketing and lead development events, and execution of the sales process.

Duties & Responsibilities

• Greets prospects entering the Community in a courteous, warm, and professional manner.
• Answers general questions regarding the Community to potential residents or inquiring parties.
• Assists in handling resident referrals, and transitions referrals into the lead development process.
• Helps to maintain move-in and move-out log/inventory board to maintain control of availability within the Community.
• Ensures the execution of move-ins consistent with company expectations, including utilization of the documentation for new residents, working with welcoming committees, coordination of department managers regarding the needs/concerns of the resident and execution of new resident processes.
• Ensures apartment readiness with appropriate department leaders, including the Sales Director, Maintenance Director, Resident Program Director, and the Executive Director.
• Tours the Community to prospective residents and/or their families if the Sales Director(s) is unavailable.
• Invites depositors to attend functions and other unique privileges held by the Community in order to keep interest high during transition period; maintains strong relationships with depositors.
• Maintains regular contact with leads and future residents.
• Participates in resident events and other functions hosted by the Community.
• Provides sales and administrative capabilities to the sales team, with a focus on accomplishment of team sales goals.
• Performs other related duties as assigned.
  
  

Requirements

Required Skills & Abilities:

• Must have compassion for and desire to work with the elderly
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Ability to communicate effectively with residents, families, staff, vendors and the general public
• Must be able to communicate effectively (written and oral form) in a care setting with residents, families, staff.
• Able to respond productively and to handle additional tasks/projects as assigned.
• Must be capable of maintaining regular attendance as required.
• Must be able to work weekend and overtime as required.
• Must meet all local health regulations and pass post-employment physical exam, if required.
• Demonstrates knowledge of and respect for the rights, dignity and individuality of each resident in all interactions.
• Appreciates the importance of maintaining confidentiality of resident and community information.
• Demonstrates honesty and integrity at all times in the care and use of resident and facility property.
• Able to understand and to follow written and verbal directions.
• Able effectively to communicate with the staff members and residents through verbal and/or written means.
• Able to concentrate with frequent interruptions.
• Must meet all health requirements and pass background checks.
• Able to talk and hear effectively to convey instructions and information to residents and team members.
• Proficient with Microsoft Office Suite or related software.
  
  

Education & Experience

• High school diploma or equivalent required.
• At least one year experience working in the senior housing industry.
• Must be 18 years of age or older.
  
  

Physical Requirements

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.
• Able to stand or walk 75% of the day.
• Able to work under conditions that require sitting, standing, walking, reaching, pulling, pushing, and grasping.
• Subject to reactions from dust, disinfectants and cleaning chemicals and may be exposed to infectious waste, diseases, and other conditions.
• Use personal protective equipment and supplies when needed:
• Subject to infectious diseases, substances, and odors.