Job Summary: The Program Coordinator for the (CRA) Community Residential Alternative for individuals with intellectual and/or development disabilities is responsible for coordination all operations and activities of the Residence, including staff supervision, acting as agency/community liaison, and directing staff & resident training, programming, family support. Generally, work is at the residences or in the community. Essential Functions: Excellent communication skills, written and verbal Experience working with adults with developmental disabilities Ability to manage and lead others Ability to provide flexible on-call availability (nights/ weekends/ holidays) Above average multi-tasking skills Exceptionally positive attitude Ability to self-manage and self-motivate Tech savvy Manage schedules for team Assist with the development, and manage client support plans Provide direct care support for clients, as needed Maintain compliant client files and ensure confidentiality Build working relationships with families/guardians, and medical providers Provides primary first-line supervision for staff assigned shift. Actively participates to reinforce a safe environment and implement changes within scope of responsibility. Demonstrates ability to investigate, intervene and resolve complaints, as well as seek appropriate resources to solve problems. Responsible for responding to emergency situations and implementing appropriate procedures. Demonstrates ability to establish systems and measures to ensure a safe environment, identify risk to applicable customers and take appropriate interventions Responsible to manage, recruit, hire, coach, train, supervise and discipline Direct Support Professionals (DSPs) Schedule and arrange Direct Support Professional (DSP) care services for our families. Ensure that support hours are appropriately delivered Develop and compose DSP Care Plans in partnership with the individual's team and family Develop and maintain supportive relationships and professional boundaries with team members, DSP's, and families Ability to structure, monitor, follow-up ISPs. Other duties as assigned