We are seeking a passionate and dynamic Counselling Coach/Case Manager to fill the role available as Community Program Manager. Offering flexible options for remote work, outreach, and in-office days. The role involves coordinating and running events, activity-based counseling and peer-led mentoring programs for those living with a disability and their families/carers. This unique role offers the chance to provide therapeutic support and case management to young people and adults living with disabilities, through a mix of one-on-one counselling, mentoring, and community-based activities. You’ll run and coordinate engaging programs such as horse riding, canoeing, gym sessions, wellbeing chats, and social events like movie nights and games nights. You will support peer leaders with lived experience, help them meet grant activity KPIs, and work alongside stakeholders, schools, clubs, and families to ensure inclusive and meaningful engagement. A key part of the role involves planning and facilitating group events, managing your own caseload, and helping to build capacity in others. This is an exciting opportunity to take the lead in developing innovative programs, with room for career growth into higher leadership. If you're ready to bring creativity, compassion, and energy to a role that truly makes a difference. We strongly encourage applications from those with lived or caregiving experience of disability.

You will be providing support to our NDIS and other clients directly in the form of outreach services and Group Education Programs. You will report to the CEO who will support remotely with the prioritising of roles and responsibilities, the training and support for this role and you develop into it, and supporting you meeting your KPI's. This role is instrumental within our organisation as it is at the forefront of all of our work with families across Queensland. The role can begin with a minimum of 3 days per week but we are ideally looking for someone with full time hours available. This will be a blend of intake, community engagement, program delivery, team leading and support, 1-1 counselling and coaching with clients, case management and administration for yourself and your direct reports. 

This role is an advocacy role and is prefered that you have a lived experience of living with a disability that you can share with participants how you have navigated support services and opportunities. This will require you to run group Peer Programs with Adults and Young carers and other people living with a disability. To skill share, co-design and teach programs that help build participants capacity and confidence in advocating for themselves and speaking up. It's an exciting opportunity to allow your experiece in this space to help and support others.

  Key responsibilities and accountabilities

• Supporting people living with a disability and their families/carers 
• Working one-on-one with people who are living with a disability, mental health concerns, or struggles within their family system
• Building rapport with your clients through activities, play and connection 
• Organising, Promoting and Running Peer Led group activities within the community with the support of your Program Director.
• Working within a team for the best outcome for your clients and people in your group programs.
• Traveling across Southeast QLD to deliver services in the community and clients homes both 1-1 and families, also leading small group events.
• Coordinating with Stakeholders, Families, and other support services including speaking engagements with other organisations regarding the Peer Support Programs for those living with a disability, their families and carers.
• Making and receiving calls to stakeholders
• Regular reporting to your Director
• Use of MAC and PC systems
• Other duties as directed from time to time

Qualifications and Role Requirements

Qualifications, knowledge and special requirements for the position include :

• Bachelor's in Social Work or a Masters required - similar degree qualifications considered.
• Life experience living with a disability - This is a lived experience Peer Support Worker Role.
• Counselling, Case Management, Team Leader/Management experience in the youth or disability sector preferred.

Desirable/Preferred Skills

•  Community services, case management, outreach experience, experience working with complex needs and families desired, and exposure to coordinating with Stakeholders.
• Ability to work independently without supervision, having total autonomy in your role.
•  Established skills in a variety of business software, including MS Office, CMSs or databases
• Strong commitment to developing and maintaining a safe working environment.
• Passion for making a difference in the lives of young people 
• Superior written and verbal communication skills.
• Strong practitioner skills involving some outreach community work
• Ability to prioritise, plan, organise and complete work within established deadlines
• Effective interpersonal skills with the ability to liaise with people at all levels.
• Strong client focus and a genuine desire to assist team members.
• Commitment to continuous improvement, communication and reliable
• Professional work ethic and behaviour and aligned personal values to our organisation
• Flexible working environment, looking for the right fit, rather than ‘perfect on paper’