Job Description

Facility Management:

• Lead and guide the business operations team to ensure efficient operations and goal attainment.
• Facilities Management services including but not limited to preventative maintenance, WiFi, pest control through FM team and / or the appointed term contractors.
• Responsible for investigating, checking, and analyzing reported breakdowns and faults to determine their cause for the prevention of future occurrences.
• Coordinate facility repairs, replacements, upgrades, and pest control with FM team.
• Work with contractors and/or FM team for quotations for all repair works where applicable.
• Oversee inventory management, including stock control and replenishment for both stationaries and paper stationery supplies.

Sales Support:

• Oversee smooth operation of the venue booking system to ensure information as listed are accurate. Updates, system integrations, and implementations are followed through.
• Manage, support and service existing office tenants of the venue including the preparation of required paperwork for venue quotations and the processing and settlement of payments.
• Identify and follow up of Sales opportunities and enquiries for the venue including the provision of professional event related advice.
• Analyse business operations data, customer preferences/feedbacks, and competitor activities to develop and see through the execution of effective business strategies and plans with Event Sales partner.
• Monitor key performance indicators (KPIs) and metrics to evaluate venue sales performance and identify areas for improvement.
• Oversee and execution of all internal and external stakeholders’ events focusing on the client experience and is present pre and post events.
• Attend to other ad-hoc duties as assigned.

Requirements

• Minimum Diploma in any discipline
• Minimum 5 years in venue sales and operations, customer service (in co-working spaces, facility management, hotel, real estate, or related industries)
• Self-motivated and possess problem-solving and analytical skills
• Possess good business acumen and negotiation skills
• Proven track record of at least 2 to 3 years of work experience in a similar capacity in the hotel industry.
• Ability to work on shifts (8.30am – 5.30pm / 9am – 6pm) and weekends (whenever required).