OVERVIEW Community Managers are responsible for the operation and profitability of the community. They serve as the point of the contact for residents and are on-call 24 hours. Community Managers handle everything from administrative duties, marketing, leasing and sales of new and pre-owned homes to property maintenance, budgeting, performance management, and resident relations. JOB DUTIES * Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures. * Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded. * Partners with Team Relations on team member counseling and recommendation of termination when appropriate. * Conducts team member performance reviews and recommends compensation adjustments. * Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes * Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts * Handles delinquencies & approves eviction proceedings while adhering to Suns policies * Monitors, codes, and approves all invoices for operating expenses & sales related costs * Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines * Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests * Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations * Reviews and approves/denies residency applications * Initiates lease renewals and rent increase letters, ensuring timely distribution * Consults with RVP to determine the best course of action in the event a situation does not have an established guideline * Inspects and recommends purchase and renovation of used/repossessed homes * Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins * Handles emergencies that arise onsite, ensuring adherence to standard procedures * Ensures compliance of safety policies; completes incident reports in a timely manner * Ensures that community appearance is maintained to Suns curb appeal standards * Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs * Reports deficiencies that would adversely affect the operation of the community * Reviews and compiles property accounting reports for the Accounting team * All other duties as assigned REQUIREMENTS * High School Diploma or GED (Required) * Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred) * 2 years property management experience, including 2 years of supervisory experience * 6 months prior sales and leasing experience * 6 months previous experience using NetSuite * General knowledge of maintenance * Demonstrated leadership abilities * Strong organizational skills * Excellent verbal and written communication skills * Solid negotiation skills * Ability to thrive in a fast-paced environment * Working knowledge of basic accounting principles * Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law * Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet * Flexibility to respond to community needs during non-business hours * Ability to live on-site within the community (housing provided) REWARDING BENEFITS At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility. * Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family * Comprehensive Dental Plan * Vision Plan * Voluntary Health and Dependent Care Reimbursement Accounts * Life and Accidental Death and Dismemberment Insurance * Short and Long-Term Disability Coverage * 401(k) Plan with Sun matching contribution * Paid Parental Leave * Employee Assistance Program * Identity Theft Insurance * Legal Assistance Plan * Pet Insurance * Tuition Reimbursement program providing financial support to team members who further their formal education * Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation * Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more * Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty