Position Details Position Information Working Title Community Enrichment Training Program Coordinator Position Status Full Time Department Continuing Education General Summary The Continuing Education Community Enrichment Training Program Coordinator develops, plans, and supervises the Community/Personal Enrichment, Driver's Education programs and courses for Continuing Education including OC Extension Sites. Includes creating a welcoming and supportive environment for all students and visitors, assists with inquiries by telephone or in-person and proper triaging to maximize efficiency. Assist with daily processes, office functions and documentation. Specific Position Duties * Program development: Developing and implementing programs and courses that meet the needs of the community. * Program coordination: Coordinating programs with businesses, individuals, scheduling courses and creating in Marketplace. * Instructor management: Assisting the Directors in Continuing Education with recruiting and orienting instructors, timekeeping, printing rosters and coordinating their schedules. * Curriculum development: Developing and modifying curriculum, including syllabi and handouts. * Program evaluation: Assist the Directors in evaluating the effectiveness of programs and courses, and the performance of instructors. * Student support: Advising students and parents on programs, class offerings, ed2go, grants, scholarships, payment plans, paperwork needed and addressing their issues and complaints. * Assist the Executive Director in developing promotional materials and marketing strategies including Social Media. * Recordkeeping: Maintaining excellent records, data integrity and generating reports. * Assisting with budget monitoring. * Customer service: Providing excellent customer service to students and clients. * Proficiency in MS Excel and other technology. Keyboard skills with ability to produce and maintain accurate records and professional quality material. * Strong communication skills, both oral and written. * Effective organizational and planning skills. * Assist in greeting and triaging students, parents, community members, visitors and employees in an appropriate and timely manner. * Demonstrate in assuming responsibility, initiative, and working under pressure in a fast-paced environment. * Demonstrate good rapport with the public and a genuine desire to work with a diverse student population. * Dependable, particularly regarding time schedules. * Ability to operate standard office machines and software packages. * Ability to follow procedures and quickly learn new ones, paying particular attention to detail. * Demonstrated success of teamwork skills Interacts with students, staff and the community in a courteous and professional manner through telephone, email and/or personal communication. * Responsible for accurately responding to inquiries about Continuing Education programs and operations and Odessa College. * Provides administrative support including distribution of certificates, information packets, etc. * Complete Direct Pay Requests and process invoices as directed. * Assist with: set up of class sections as directed, coordination of office functions (including classroom set up/take down and orientation preparation), ordering of and maintaining inventory of supplies. * Register and assist students with online registration, Marketplace inquiries, applications, and other online requirements for their courses. * Must be flexible and willing to assist during peak times of student intake. * Perform other duties as required or directed. Minimum Qualifications * High school diploma or equivalent. * Proficiency in Microsoft Office, ability to learn software programs and databases. * Commitment to excellent customer service. Preferred Qualifications Reporting Relationship Work Hours Posting Detail Information Posting Number P00504P Job Open Date Special Instructions Summary Quick Link for Internal Postings https://jobs.odessa.edu/postings/13692 Supplemental Questions Required fields are indicated with an asterisk (*). Documents Needed to Apply Required Documents * Resume * Cover Letter * Transcripts Optional Documents