Company Description

Multifamily Property Management

Job Description

The Community Director (Exempt) is fully accountable for all day-to-day operations of a typically larger (or multiple smaller) asset(s)/property(ies) (totaling more than 300 units and managing a staff of more than 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property(ies)/asset(s), and managing the asset(s) to meet the Client's expressed operational and financial goals. Will supervise all on-site staff.

• Property Name: Harbor Point Apartments
• Harbor Point Dr, Strawberry, CA 94941, USA
• Full-Time
• Unit Count: 52
• Driving a site-owned golf cart is a requirement for this role. Since driving a site-owned golf cart is a requirement for this role; a valid unrestricted United States Driver's License will be required.
  
  

Pay: $90,000 - $100,000 / Year

Duties andResponsibilities:

1.Client Relations

• Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartmentcommunity to ensure FPI is meeting the Client objectives and expectations.
• Communication
• Maintain positive, professional and effective communication with applicants, residents, vendors, clients andguests while representing FPI.
• Keeps immediate supervisor informed concerning work progress, including present and potential workproblems and suggestions for new or improved ways of addressing such problems.
  
  

3.Employee Management

• Develop and manage the site team members; including participating in the hiring training and evaluation ofemployees.
• Ensure all open positions are filled in a timely manner.
• Ensure all employees maintain compliance with various department requirements
  
  

4.Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.
• Ensure completion of the monthly Market Surveys and analysis.
• Develop and implement advertising and marketing strategies for the apartment community as needed.
• Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy
• Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
• Promote positive resident/management relations, to retain desirable residents. Place customer needrequests and follow up as number one priority.
• Develop and oversee the implementation of resident retention programs.
• Ensure the safety, comfort and privacy of all property residents.
• Ensure move-in orientation is completed consistently with new residents.
  
  

5.Revenue Management

• Manage the maximum revenue potential of the property through the management of lease expirations andtimely turnover.
• Management of monthly rent collections and delinquency to include timely deposit and security of fundsaccording to FPI policies.
• Participating in the development of and managing to the approved operating budget.
• Accurately processing vendor invoices and managing accounting month end
• Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, andvariance reporting.
• Reporting and Document Management
• Maintain appropriate resident files including forms, leases, documents in accordance with FPI StandardOperating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc.
• Assist in budget preparation and delivery.
• Risk Management items
• Ensure compliance of Risk Management items through the following of the FPI Standard OperatingProcedures.
• Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
• React calmly and professionally in emergency, emotional and/or stressful situations
• Maintain current permit, licensing, and inspection requirements.
• Maintain compliance with OSHA requirements
• Facility Maintenance
• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion.
• Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.
• Other
• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents.
• prospective residents, clients, vendors, and guests while representing FPI Management.
  
  

Qualifications

• Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license.
  
  

Minimum Requirements:

• Minimum 2 years' experience in a similar leadership role, preferably within Residential Property Management.
• High School diploma or equivalency certificate required. College degree in a relatable field preferred, or equivalent combination of education and work experience in the field of property management.
• Certification or designation from an accredited organization, preferred (ARM, CAM, CAPS, COS, CPM, MPM, RMP, etc.).
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).
  
  

Skills Required:

• Adobe Acrobat
• Adobe Flash
• Adobe Photoshop
• AMSI
• AppFolio
• Blue Moon
• Boston Post
• Basic Computer Skills
• Craigslist
• Customer Service
• Entrada
• RealPage
  
  

Additional Information

Essential Attributes

• Embracing and exemplifying ourHEARTcore values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.
  
  

Why look at FPI for your next career step?We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.