About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to heal the wounds of war and to restore dignity, hope, and self-sufficiency to all veterans in need, and to end homelessness and poverty among those we serve. To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title:

Community Case Manager

Reports to:

San Francisco Drop-In Service Center Program Manager

Location:

San Francisco Drop-In Service Center

1060 Howard St. San Francisco, 94103

Employment type:

Full-Time, Non-Exempt

Schedule:

Monday- Friday 8AM-4PM

Salary:

$28.60/ hour- $30.7/ hour

Summary:

The Community Case Manager (CCM) will support the San Francisco Drop In Service Center by handling the office flow, engaging and following up with clients, completing enrollments, referrals, advocacy, data entry/ management, resource navigation, crisis de-escalation, socialization, and community building. The CCM works in a fast-paced environment that seeks to serve all veterans and is comfortable engaging with veterans who may be intoxicated and/or presenting with active mental health symptoms.

Requirements and Responsibilities:

• Engage with veterans to screen and triage access to services at Swords to Plowshares; Provide information on available internal and external resources and support as front desk reception

· Completes enrollment into Swords to Plowshares electronic case management platform (ECM) and makes internal and external referrals to resources for all eligible veterans.

• Provide a safe and supportive environment for veterans seeking services with an understanding of cultural humility, harm reduction, and trauma informed care practices, ensuring the quality of services and data entry follow Swords to Plowshares and the various funders policies, procedures, and standards.

1. · Follows up with clients over the phone and in person for wellness checks and referral status updates
2. · Efficient and accurate data entry, updates, notation and documentation uploading in ECM

• Close collaboration with other internal departments on the coordination of client needs, data entry, data reporting, and client activities
• Perform client wellness checks in person at the Drop In and over the phone
• Assist clients with paperwork and requests for documents, birth certificates, ID, income verification, etc.
• Assist with daily operations of Drop In Service Center.
• Perform other tasks as delegated by the San Francisco Service Center Manager
• Must be able to carry out the essential duties of the position within what can be considered reasonable accommodation

Education:

1. · High School diploma or GED required.
2. · BA/BS desired but equivalent professional experience is acceptable.

Experience:

1. · Minimum of two (2) years’ experience providing case management and/or working with complex behavioral health and substance use challenges in a fast-paced social service office setting.
2. · Translatable military experience and skills may be alternatively substituted.

Qualifications and Skills

• Ability to work in a team environment and communicate professionally with appropriate staff (internal and external) to coordinate client support and provide updates.
• Ability to appropriately respond to conflict and/or emergency situations and utilize de-escalation in support of a resolution.
• Working knowledge of local social service resources, trauma informed care practices and the harm reduction model
• Excellent customer service skills
• Excellent organizational and time management skills
• Flexibility and willingness to perform multiple jobs in a work environment with changing priorities
• Must be able to set appropriate boundaries
• Proactive and collaborative problem-solver
• Detail-oriented
• Demonstrated ability to interact comfortably with people from all walks of life
• Ability to follow through on assigned tasks in a timely manner
• Excellent written and oral communication skills
• Must possess computer proficiency in MS Office Suite, general web-based applications and Internet search engines
• Employee must be able to perform all essential job requirements and responsibilities within what would be considered reasonable accommodation

Benefits Information (For employees 50% FTE / 20+ hours per week or more):

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package:

• 100% Company Paid Medical, Vision, Acupuncture, and Dental Coverage. STP covers partial dependent coverage cost. (Agency paid Annual Medical Deductible paid via Navia HRA Card)
• 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees
• 403(b) retirement plan immediate enrollment
• 17 vacation days in the first year for full time employees, and progressive afterward & 13 holidays each year
• Legal Benefit, Employee Discount Program, Pet Insurance, and Commuter Benefit
• Supportive environment, 1-hour Paid lunch Period, and Annual Education/Training allowance available to all employees

Please note: Any employee who is on-call, in a temporary position, and/or less than 50% FTE status is not eligible for benefits aside from the company sponsored EAP, paid lunch hour, and supportive environment. Vacation, sick and time off are pro-rated based upon FTE percentage.

Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals.

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at [email protected]. We’re here to help.