About the Role
We are looking for an experienced Community Associate who will be part of a team responsible for managing the daily operations of the operations team, ensuring excellent customer service, and maintaining a high level of members satisfaction.
This full-time position is based in Sydney CBD and reports directly to the Community Lead
Key Responsibilities:
- Be the first and last point of contact for any members and visitors as the ambassador of The Work Project
- Oversee the management of the front desk, including move-in/move-out processes
- Ensure that the team provides exceptional customer service and meets members needs and requests.
- Monitor members feedback and implement improvements to ensure high members satisfaction.
- Collaborate with other departments to ensure smooth operations and member experiences
- Assist in the sale of additional member services
- Assist in events such as set-up, breakdown and F&B catering
About you
The personality of a person is much more important to TWP than what professional experience they possess. "Skills can be taught but attitude is forever". We pride ourselves to have a team with different backgrounds and skills but who share our common empathetic, collaborative, and entrepreneurial values. The ideal candidate should be:
About The Work Project
Award-Winning Workspaces: TWP creates beautifully crafted modern spaces, made flexible and modular to maximise your efficiency. It’s your office, not ours. Your space customized, your branding on the walls, your expansion catered for, your work culture, your rules.
Premium Hospitality: Home felt hospitality, conceived by hoteliers, catered to meet your team need. Provide an elevated experience when hosting your team and visitors at any one of our award winning coworking space locations.
Join us today and find out why we are recognised worldwide for the quality of work experience that we design and deliver.