Role Summary

Commercial support function

• Collaborate and consult with Supply Chain/Inventory Manager on the delivery of goods and services as per commercial demand

• Ensuring landing for full region Southern Africa is delivered as per commercial expectation

• Keeping the Commercial team and customers updated regarding:

* product availability

* out-of-stock items

* supply issues/delays

* plant stoppages/downtime

* general issues affecting supply (beyond the control of the team)

• Coordination with Supply chain/Inventory Manager to ensure Manufacturing/Planning/Distribution will lead to the delivery of products to customers as per demand.

• Assist in National stock allocations vs forecast

• Participating in system enhancements to assist in operational efficiency (Forecast, DC process) and increase service levels.

• Ensure correct monthly pricing is loaded into the system and orders are booked out accordingly

Sales & Administration

• Ensure all pricing, codes, and availability are in order and loaded into the system

• Monitor and manage stock levels by giving warehouse permission to despatch stock accordingly

• Be aware at all times of SOH and Orders

• Giving regular customer feedback and follow-ups on stock-related queries

• Manage collections to push for shorter lead-times

• Communication of orders and loads with the Warehouse

• Management of back orders and clean-up of the system

Staff Management

• Assisting in employment development (Six direct reports)

• Goals, KPI and performance management of reporting staff

Customer & Commercial team relationships

• Maintain excellent relationships with key stakeholders

* Dealerships (Novon, NRC, Agronamic, AgriFokus, Nexus, FAC etc.)

* Commercial team (SG, Coastal, Cape & Exports)

• Build relationships and assist the rest of the Supply team (Procurement, Warehouse, Forecast, Finance etc.)

Customer Service

• Lead and owner of Customer service team (Six direct reports)

• Assisting the team with all communication key stakeholders

• Provide day-to-day support on Customer Service operation

• Drive continuous improvement of processes and service

• Maintain and manage Audit compliance

Internal Stakeholders

Finance Team

Manufacturing and Operations

Commercial Services

Marketing

Regulatory

Supply chain

External Stakeholders

Customers

Suppliers

Knowledge, Skills and Experience Required

• Change management
• Communication
• Creativity
• Customer focus
• Individual development
• People Leadership
• Result orientation
• Good relationship skills ( tact, diplomacy )
• Analytical
• High level of computer literacy.

Qualifications:

• BSC Agric degree (or similar), MBA will be an advantage
• 10+ years’ experience in Agricultural Chemical environment