**Commercial Ops Manager** The Commercial Operations Manager job owns operational direction of the onboarding and post close for commercial loans. While managing the team(s) led by manager(s) and team leader(s) within commercial operations, this job is responsible for execution of short to mid-term loan processing strategy, directing teams to process and manage loan applications, and ensuring compliance with bank and state policies, laws, and regulations. **Key Responsibilities and Duties** + Executes strategy and provides operational direction to the middle and back office of commercial banking to ensure efficiency and compliance with internal and external policies. + Implements and provides leadership, coaching, and process improvement initiatives that are necessary to improve the operational efficiency of all commercial businesses. + Manages relationships with other departments, such as branch banking to identify the business opportunities and improvements of bank commercial operation. Ensures functional area strategies do not negatively impact up/down stream execution. + Reviews commercial operation documentation and materials to ensure compliance with banking policies and regulations. + Works with internal/external audit/compliance teams ensuring adherance with corporate and regulatory policies. Audits compliance with corporate and regulatory procedures by monitoring operational processes. + Develops quality assurance and workflow strategies ensuring maximum efficiency with minimum defects. + Manages performance of team through regular, timely feedback as well as the formal performance review process to ensure delivery of high quality commercial operations projects and engagement, motivation, and development of team. **Educational Requirements** + University (Degree) Preferred **Work Experience** + 5+ Years Required; 7+ Years Preferred **Physical Requirements** + Physical Requirements: Sedentary Work **Career Level** 9PL **Preferred Qualifications** + 7+ years of commercial operations experience + Strong background in commercial real estate servicing and funding. + Ability to travel up to 75% to Jacksonville, FL to EverBank's corporate office **Posting End Date:** 5/19/25 **Job Seeker Notice** EverBank, N.A. and Sterling Bank and Trust, a division of EverBank, N.A. (together, the "Company") is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers) **Pay Range** $118,400 - $150,000 EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status. We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.