Company Overview

Viraaj HR Solutions is dedicated to providing exceptional talent management and operational support services. Our mission is to bridge the gap between skilled professionals and leading companies across industries. We emphasize a culture of collaboration and excellence, ensuring that both our clients and employees achieve their utmost potential. As we continue to grow, we are looking for dynamic individuals who resonate with our values of integrity, professionalism, and innovation.

Role Responsibilities

• Monitor and manage day-to-day operations of the command center.
• Analyze incidents and prioritize response efforts effectively.
• Coordinate with team members to ensure swift incident resolution.
• Relay critical information to stakeholders in real-time.
• Document and maintain records of incidents and resolutions.
• Conduct regular audits to improve operational processes.
• Develop and implement standard operating procedures.
• Train and support team members on incident management software.
• Prepare detailed reports and summaries of command center activities.
• Manage escalations and ensure appropriate follow-ups.
• Implement best practices for incident management and reporting.
• Facilitate communication between technical teams and management.
• Identify trends in incidents to improve future responses.
• Ensure compliance with service level agreements (SLAs).
• Assist in crisis management scenarios as required.
• Provide proactive support to mitigate potential issues.
  
  

Qualifications

• Bachelor's degree in a relevant field.
• At least 2 years of experience in operations or incident management.
• Proven ability to multi-task and prioritize effectively.
• Strong communication and interpersonal skills.
• Experience with incident management tools.
• Ability to work under pressure in a fast-paced environment.
• Proficient in data analysis and reporting.
• Understanding of ITIL frameworks is a plus.
• Ability to foster teamwork and collaboration.
• Excellent problem-solving skills.
• Advanced knowledge of Microsoft Office Suite.
• Familiarity with service desk operations.
• Strong attention to detail.
• A proactive mindset towards continuous improvement.
• Willingness to work flexible hours as needed.
• Ability to build relationships with stakeholders.
  
  

This is an on-site position based in India. If you are driven to enhance operations and have the skills required for this role, we encourage you to apply.

Skills: reporting,microsoft office suite,teamwork,problem-solving,time management,team collaboration,stakeholder engagement,incident management tools,incident management,command center operations,itil frameworks,data analysis,technical proficiency,communication