This is the pay range that the employer reasonably expects to pay for this position $22/hour - $24/hour

Optional Benefits: Medical, Dental, Vision, 401K

Summary

The main function of a collector is to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. A typical collector is responsible for receiving payment, preparing statements to credit department if customer doesn’t respond, and keeping records of collection.

Job Responsibilities

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts.
• Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise.
• Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
  
  

Skills

• Verbal and written communication skills, customer service and negotiation skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Exceptional debt recovery techniques.
• Basic mentoring skills necessary to provide support and constructive performance feedback.
• Knowledge of federal, state, and company policies, procedures and regulations as related to collections.
• Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus.
  
  

Education/Experience

• High school diploma or GED required.
• 5-7 years financial and/or customer service experience required.