Company Overview

Easy Mile Fitness is a multi-unit franchisee of Planet Fitness health clubs located throughout the Southeast, owning & operating +40 Planet Fitness clubs in Florida, Georgia, South Carolina, Puerto Rico and Canada. At EMF we look to live out our mission statement:

“To create and serve our communities by enriching lives through passionate team members who embody Planet Fitness’ values”

With more than 2,400 locations, Planet Fitness (NYSE: PLNT) is one of the largest and most popular fitness chains in the world. Planet Fitness possesses a highly recognized brand in the high-value, low-price segment of the market. Its core mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which it calls the Judgement Free Zone®.

General Responsibilities

The Collection Officer will be responsible for outstanding member accounts, resolving member inquiries about their invoice history, decrease delinquency accounts and collecting member payments. They will also oversee the authentication of the members for the Tivity Health program. We are looking for an enthusiastic professional that is detail oriented and enjoys working directly with customer service while maintaining a great relationship with our members. This position will directly report to the Accounts Payable Specialist and the Financial Controller.

Duties & Responsibilities

• Member Service:
• Contact members in regards to their billing problems and outstanding accounts.
• Answer phones in a friendly manner and assist members with a variety of questions.
• Provide all necessary information for member account optimization.
• Support members with their account updates.
• Surveil Member calls, accounts adjustments, waived fees and/or dues for members from clubs across Puerto Rico, Florida, Georgia and South Carolina.
• Finance:
• Identify issues attributing to account delinquency and discuss them with management.
• Uphold the record keeping of delinquent accounts.
• Accountable for reducing and resolving delinquency for assigned clubs and rescuing members from delinquency, applying good customer service in a timely manner.
• Collect customer payments and billing information changes in accordance with payment due dates.
• Effective management of ABC DataTrak Reports.
• Meet specific Goals defined by the Finance department.
• Complete the Collection Update using the Daily Delinquency Reports and download EFT Returns.
• Perform other assigned tasks and duties necessary to support the Finance Department.
• Qualifications/Requirements:
• Outstanding communication and interpersonal skills.
• Ability to meet departmental standards with regard to quality, efficiency, initiative and work collaboratively within the finance department
• Bilingual (Spanish and English) verbal and written required.
• Strong phone and verbal communication skills along with active listening and problem solving.
• Experience with ABC DataTrak preferred.
• Experience in Call Center preferred.
• Proficient with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• A High School Diploma or Equivalent required.
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.