Overview

Collections Representative position is responsible for supporting the company’s global collections and credit risk management to ensure compliance with corporate policies and procedures.

Responsibilities

• This is a hands-on position that requires the individual to be able to multi-task in a fast-paced environment with effective communication.
• The ideal candidate will have strong analytical skills; demonstrated successful organizational skills; problem solving abilities.
• This individual performs accurately, and in timely manner, routine to complex collection activities related to past due accounts, AR inquiries, etc.
• Manage all outstanding balances for customers and obtain payments by EFT, Cheque’s and Credit Cards reconciling all open payments for customers account payable.
• Maintain record of all customers past payments and inform customer of same
• Determines most effective and economical means of collection for each account; applies standard due diligence practices to collect monies owed; composes correspondence requiring knowledge of procedures and practices in collections and also sends a variety of standard collection letters.
• Advises debtor with past due accounts of proper payment schedules and the principles of credit standings
• Responsible for monitoring and maintaining assigned accounts, customer calls, account adjustments, customer reconciliations and processing journal entries.
• Ensures all payments and credits on customer accounts are applied timely and correctly to customer accounts after communication with the customer - (Integrity of customer statements)
• Process and review account adjustments, resolve client discrepancies and short payments.
• Provide exemplary customer service regarding collection issues, by following internal quality standards set by the organization.
• Administer all collections according to required policies and procedures and perform all credit functions and assist customers in obtaining any missing documentation as requested (invoices/statements)
• Prepare an efficient payment schedule for all customers by evaluating all documents in collection systems to collect the entire amount owing and negotiate payments with customers if a dispute can’t be resolve. (payment plans)
• Maintain records of all collection accounts by reviewing age trial balance in a weekly basis and collecting on the highest outstanding balance/oldest outstanding accounts in order to reduce delinquency and bad debt.
• Accountable for reducing delinquency for assigned accounts.
• Perform all audit activities and prepare all corrective plans for collection procedures. Working with sales representatives in all processes to ensure account reconciliation is complete and understood by customer.
• Recommends accounts to be turned over to collection agencies or for litigation; prepares report of historical data to substantiate action to be taken.
• Results oriented communication and team interaction.
• Perform other assigned tasks and duties necessary to support the Credit and Collections Department.
• Provides credit references to our customer's suppliers, as requested.
  
  

Qualifications

• Excellent oral and written communication skills.
• Post-secondary degree and/or completion of community college courses in accounting related field.
• 2-5 years of previous work experience as collections representative.
• Ability to handle multiple tasks with deadlines.
• Detail oriented.
• Highly motivated, self-starting team player.
• Strong PC skills, experience using word-processing and excel spreadsheet applications. (V look up’s , pivot tables, macros. )
• Works under limited supervision.
• ERP Accounting systems (2 years SAP experience preferred).
  
  

MEASURE OF SUCCESS

• Completing tasks outlined under Key Responsibilities with timeliness and accuracy while maintaining a positive attitude.
• Maintain customer accounts balances at the company established level.
• Setting monthly goals as a team and individual as per upper management.
• Utilize management strategies to minimize company bad debt.
  
  

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Au sujet de Konica Minolta

Solutions d’affaires Konica Minolta (Konica Minolta) a entamé son parcours il y a plus de 150 ans, avec la volonté de voir et de faire les choses autrement. Elle fait équipe avec ses clients pour donner forme à leurs idées en appuyant leur transformation numérique grâce à un riche portefeuille de solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. L’année 2025 marque le 20e anniversaire de l’entrée de Konica Minolta dans le marché de l’impression de production; l’entreprise souligne « 20 années d’excellence, d’innovation et de résultats » tout en continuant d’être une figure de proue dans l’impression numérique commerciale. C’est aussi l’année où la marque bizhub de Konica Minolta célèbre ses 20 ans, au cours desquels la gamme a révolutionné la technologie de bureau, redéfini les processus des entreprises, et évolué continuellement pour répondre aux besoins des milieux de travail modernes, mue par les avancées technologiques et la volonté d’innover. Konica Minolta est fière de faire partie du palmarès 2025 des meilleurs grands employeurs d’Amérique de Forbes, d’avoir figuré à plusieurs reprises au palmarès CRN des 500 fournisseurs de services gérés, d’avoir été nommée la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions par Brand Keys pendant 18 années consécutives, et de s’être vue décerner les prix BLI « A3 Line of the Year » 2021 et 2025 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub One i-Series. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur Facebook, YouTube, LinkedIn et Twitter.

Konica Minolta fonctionne selon un modèle de services partagés nord-américain qui permet d’harmoniser les priorités transfrontalières et d’améliorer la prestation de services aux organisations opérationnelles. Le modèle combine des fonctions de service américaine et canadienne afin d’offrir davantage de ressources aux services de soutien comme l’administration des ventes, la logistique et la chaîne d’approvisionnement, le marketing, la planification des produits, la finance, les TI, les RH et les services juridiques.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.