Job Title: Credit and Payments Customer Service Representative

Location: Irwindale, CA 91702

Schedule: Hybrid (In-office Mondays & Tuesdays)

Hours: Monday–Friday, 7:00 AM – 4:00 PM

Duration: 18 Months

Pay Rate: $20.00 – $24.22 per hour

Seeking a Credit and Payments Customer Service Representative to support electronic payment operations. The ideal candidate will assist with payment exceptions, customer inquiries, and daily reconciliations to ensure accurate financial processing.

Responsibilities

• Investigate and resolve payment exceptions across various electronic payment channels, including:
• Electronic Funds Transfer (EFT)
• Authorized Payment Agencies
• Direct Payments
• Electronic Data Interchange (EDI)
• Quick Checks
• Credit/Debit Card payments
• Respond to customer inquiries directly and through system-generated service orders.
• Research and analyze payment data using internal and external systems to identify and direct payments appropriately.
• Collaborate with banks and vendors to return unidentified payments to the originator.
• Perform daily reconciliation between SAP-ISU and the General Ledger using bank deposit information to ensure accurate financial records.
• Issue replacement refunds for lost, stolen, or uncashed customer payments.
• Coordinate the processing of fraud-related documentation with internal departments.

Qualifications

• 3+ years of customer service experience, with a focus on resolving inquiries and payment-related issues.

Preferred Skills

• Proficiency in SAP or similar enterprise resource planning (ERP) systems.
• Familiarity with electronic payment processing and/or banking operations.