JOB SUMMARY
• Performs callout to buyers to achieve the desired collection efficiency of the company.
JOB DESCRIPTION
• Performs callouts to buyer for the assigned accounts.
• Sends follow through email for the list of contacted buyers.
• Prepares and updates statuses of the assigned accounts in a daily basis.
• Accurately tags in SAP Z-diary any callout result made with the buyer.
• Creates CRM ticket/s for buyer/s with special request.
• Prepares and submits daily accomplishment report to SCU Leads for consolidation.
• Coordinates buyer’s payment related concerns to appropriate department/s to provide excellent customer service.
• Ensures complete handling of all assigned accounts for the month.
• Escalates special buyer’s issues to superior for resolution.
JOB QUALIFICATIONS AND SKILLS REQUIRED