Overview:
We are hiring a Collections & Customer Service Specialist for a 12-month contract supporting our client. This role focuses on delivering exceptional customer service while recovering outstanding balances and managing assigned account queues.
Key Responsibilities:
Handle inbound and outbound calls to collect payments on active and terminated accounts (e.g., past-due payments, lease-end charges, deficiency balances, total loss recoveries).
Negotiate payment solutions and follow up on expired or pending arrangements.
Provide outstanding customer service using professional phone etiquette for both internal and external inquiries.
Manage a queue of assigned accounts to drive resolution and reduce delinquencies.
Perform skip tracing to locate customers or collateral and coordinate repossessions if necessary.
Collaborate with internal departments and external partners to resolve escalated issues and customer complaints.
Maintain compliance with corporate standards and regulatory requirements.
Offer feedback on process improvements and assist with refining training materials.
Qualifications:
High School Diploma or GED required; Bachelor's Degree preferred.
1-2 years of experience in collections and/or customer service preferred.
Familiarity with the automotive finance industry is a plus.
Strong negotiation, problem-solving, and communication skills.
Experience in skip tracing and account management is beneficial.
Contract Details:
12-month contract
$22/hour pay rate
Full-time hours; must be available for the full contract term