This is a remote position.

Collections Agent (12-Month Contract | Remote - Pakistan)

We are hiring on behalf of our client for an exciting opportunity as a Collections Agent. If you have a strong background in B2B collections, excellent communication skills, and a proactive approach to problem-solving, this role is for you!

Key Responsibilities

• Proactively follow up with customers via calls and emails to ensure timely payment of overdue invoices.
• Enforce company policies related to payments, cancellations, and service suspensions.
• Take full ownership of customer disputes, seeing them through to resolution.
• Maintain compliance with internal controls and established processes.
• Reconcile sales ledger accounts as needed and ensure accuracy in records.
• Respond promptly to customer and internal inquiries regarding invoices and payments.
• Escalate unresolved debt issues to relevant account managers and team leads.
• Collaborate with teams across order management, customer service, cash applications, and sales to resolve disputes efficiently.
• Assist customers with payment discrepancies, refunds, tax procedures, account statements, and related queries.
• Keep customer records up to date and document account statuses through reviews and internal meetings.
• Support the global Credit & Collections team through knowledge sharing and process improvements.
• Handle additional related tasks as required.