We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 5 / H

Country/Location: Manila, Philippines

Department: Country/Cluster Operations

Contract Type: Indefinite Local Contract

Closing Date: Tuesday, 20th May 2025- 23:59 Malaysia Time (GMT +8)

Role Purpose

The purpose of this role is to ensure the effective and efficient delivery of exams within a small or remote exams office by handling confidential materials in line with compliance standards, managing the engagement and performance of Venue Supervisors, coordinating risk or issue resolution including customer communication, and serving as the main point of contact for Venue Supervisors on test days to ensure smooth and compliant operations; the role also requires availability to work on weekends as part of contracted hours.

Role Accountabilities

This role is responsible for managing the secure handling of confidential exam materials and ensuring full compliance with British Council and exam board standards, while coordinating all logistical aspects of test day delivery, including materials preparation, venue operations, and stakeholder engagement. It involves handling customer enquiries, access arrangements, and complaints, supporting continuous improvement efforts, and ensuring compliance with risk management and corporate policies. The role also includes data analysis and reporting to support decision-making, managing supplier relationships such as couriers, and supervising staff or third parties to ensure timely, efficient, and high-quality service delivery.

Role Specific Skills, Knowledge And Experience

The ideal candidate should have experience in an operations role involving the management of confidential materials and working to strict deadlines. They should be accustomed to operating within a regulated environment, with the ability to identify and implement service improvements, particularly in customer experience. Additionally, they must be skilled in building relationships with external stakeholders, such as exam boards. Preferred qualifications include experience in delivering computer-based exams, managing financial processes such as supplier payments, and leading a team.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: Candidates should hold a bachelor's degree in any discipline or possess an equivalent relevant qualification.

Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]