TMC Luxembourg is looking for a CMDB Support Assistant for one of its clients.

About This Vacancy

We are looking for a CMDB Support Assistant to help maintain and improve our client's Configuration Management Database (CMDB). Working closely with the CMDB Manager, you will ensure data accuracy, support ITOM Discovery, and develop dashboards for IT, business, and audit stakeholders.

Key Responsibilities

• Support CMDB operations, data quality, and improvement initiatives
• Maintain and fine-tune ITOM Discovery settings
• Identify and fix data gaps or inconsistencies
• Build dashboards for operations, business, and compliance use
• Collaborate with teams to align CMDB with other ITSM processes
• Assist in audits and create documentation or training materials
  
  

Your Profile

What we expect from you

Must-Have

• Experience in ITSM environments
• Knowledge of CMDB tools (e.g., ServiceNow) and IT infrastructure basics
• Familiarity with data quality best practices
• Skills in reporting tools (e.g., Power BI, Performance Analytics)
• Strong analytical and communication skills
  
  

Nice-to-Have

• ITIL Foundation certification
• Experience with audits or CI service mapping
• Basic scripting or automation skills
  
  

What You Can Expect From Us

We are truly unique thanks to our Employeneurship model which is a true innovation for the High Technology consulting business. It is the business relationship of the 21th century for high skilled technical professionals. It is built around 5 main pillars :

• You will have a permanent employment contract, offering you stability and security ;
• You will get to know your market value and have a share in the profit your work generates thanks to the individual profit sharing ;
• We will support you with a one-on-one coaching and trainings designed to help you develop your entrepreneurial skills ;
• The competence cells structure, provides you with a strong meaningful and relevant network ;
• The entrepreneurial lab : a playground for new ideas and a potential launching for start-ups.