Job Summary:

We’re looking for a Cloud Support Engineer to provide technical support and troubleshoot issues within our cloud infrastructure.

Responsibilities:

• Monitor tickets and resolve customer incidents related to cloud services.
• Debug network, storage, and compute issues.
• Maintain incident documentation and resolution logs.
• Coordinate with internal teams for root cause analysis and permanent fixes.

Requirements:

• 2–3 years of experience in cloud/customer support.
• Knowledge of cloud logging, monitoring, and alerting tools.
• Familiarity with ticketing systems like JIRA or ServiceNow.