The Cloud Support Engineer will provide a broad range of technical support services for Treasury's large scale, cloud based financial transaction processing applications. In this role, you will support application design, testing, and deployment, continuity and contingency planning, application monitoring, and second tier technical support. This is a contract position for 12 months and will be 100% onsite in Cleveland, OH.

General Responsibilities:

• Provides technical assistance and operational guidelines for business operations and application development to ensure applications are running optimally in production, test, and development environments.
• Interacts with technicians to provide ongoing second and third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures.
• Ensures that Treasury application services are highly available, reliable, and performant through monitoring and alerting.
• Work directly with users such as technicians with federal agencies to resolve third party interfacing system technical issues.
• Assist with data analysis, capacity plans, and execution of contingency plans.
• Understand and can trace transaction, batch, and file processing flows.
• Serves as the primary subject matter expert for Treasury application services towards preventing (pro-active) as well as troubleshooting and mitigating (re-active) service availability/performance issues and works directly with users to resolve third party interfacing system technical issues.
• Collaborates with the development staff and Site Reliability Engineers to understand the software products and any enhancements that are deployed, consults on issues related to the impact of development on the infrastructure, works with system engineers and developers to define server configuration settings, leads the migration of code through staging environments to production, and assist software quality assurance technicians during system acceptance testing.
• Managing and administering the AWS cloud environment, including provisioning, configuration, performance monitoring, policy governance and security
• Functions as the subject matter expert for coordinating and managing the deployment process and support of the full lifecycle of applications in AWS.
• Identifies key operational metrics, follows through by defining and designing methods to programmatically capture the data necessary to create them.
• Implements, and maintains dashboard, bots and other automation based on the current operational needs and current release changes. Evaluate and suggest improvement of the dashboards, bots, and other automation.
• Identifies repetitive, manual, and scalable tasks and automates them using scripting/programming languages or tools.
• Ensuring all infrastructure components meet proper performance and capacity standards.
• Influences new application and infrastructure designs and architectures, as well as create standards and guidelines for large-scale distributed systems with a focus on operability.
• Provides rotational 24x7 on-call support.
• Perform other duties as assigned or requested.

Education and Experience:

• Associate degree and 5 years of related work experience OR
• Bachelor’s degree and 3 years of related work experience OR
• Master’s degree and 0-1 year of related work experience