***** No C2C ****

Diversified Services Network, Inc. (DSN) is seeking a full-time Analyst/Developer to join our team in Peoria, IL/Chicago, IL/Dallas, TX! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

JOB RESPONSIBILITIES:

• Develop and design web applications and web sites.
• Responsible for directing web site content creation, enhancement and maintenance.
• Perform basic design, build or maintenance of web sites, using authoring or scripting languages, content creation tools, management tools and digital media.
• Identify problems uncovered by testing or customer feedback and correct problems.
• Evaluate code to ensure it is valid, meets industry standards and is compatible with devices or operating systems.
• Monitor and provide customer-facing support for cloud-based applications, services, and infrastructure
• Determine operational priorities of work backlog items.
• Participate in root cause corrective action projects and drive continuous product improvement.
• Maintain strong ownership over incident and problem management, and ensure that issues are tracked to closure.
• Track new feature releases to production and ensure knowledge transition from development team takes place prior to each release.
• Strive to make troubleshooting and issue resolution a priority to adhere to defined enterprise OLAs (Operational Level Agreements).
• Participate in on-call support rotation and respond to priority alerts with appropriate urgency.
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Engage with the development team throughout the product lifecycle to help develop software for reliability and scale, ensuring minimal refactoring or changes.
• Identify application patterns and analytics in support of better service level objectives.
• Maintain a flexible work schedule to maximize overlap with international colleagues for engagement and execution.
• Train and coach less experienced team members.

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor's degree in computer science or related field with 2-4 years’ experience.
• 3-5 years’ customer-facing technical support experience.
• 2-3 years’ experience with Microsoft Azure services including PaaS (Azure App Services) and Azure DevOps.
• 1-2 years’ experience with AWS services such as EC2, S3, Lambda, RDS, IAM, and CloudWatch.

REQUIRED SKILLS:

• Experience with monitoring tools such as CloudWatch, App Insights, Grafana, and Kibana.
• Experience with ITSM / customer ticketing systems such as ServiceNow and Salesforce.
• Experience with at least one technology stack designing, coding, testing, and delivering software.
• Working knowledge of infrastructure components such as routers, switches, firewalls, load balancers, and DNS.
• Working knowledge of databases including structures, relational concepts, and queries.
• Expertise with implementing best security models and practices.
• Experience with JSON, Java, PowerShell, and Python.
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software.
• Basic knowledge of design techniques and principles involved in the production of drawings and models. Basic knowledge of computer software, such as Adobe, Java, SQL, etc.

SOFT SKILLS REQUIRED:

• Ability to communicate technical matters in a clear and concise manner in both written and verbal form, making sure to modify appropriately based on both audience and urgency.
• Build strong relationships with operations and support team members within US, Europe, and India.
• Possess a relentless desire to help our customers by providing thorough solutions to their technical challenges.
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills.
• Basic ability to work independently and manage one’s time.

Benefits:

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com