SCOPE

We are seeking a highly skilled and motivated Manager, Cloud Operations to lead and optimize our Azure cloud infrastructure and services. This role is critical in ensuring the scalability, reliability, and security of our cloud environments while driving operational excellence. The ideal candidate will have a deep understanding of cloud architectures, automation, and best-in-class operational practices.

RESPONSIBILITIES

• Lead the Cloud Operations team to ensure high availability, performance, and security of cloud-based applications and services.
• Develop and execute a strategic roadmap for cloud operations, aligning with business objectives.
• Oversee incident management, disaster recovery, and business continuity strategies for cloud environments to support and align efforts to meet customer needs.
• Drive automation and infrastructure-as-code (IaC) adoption to improve efficiency and reduce operational overhead.
• Optimize cloud cost management and governance to ensure cost-effective usage of resources.
• Collaborate with security, compliance, and IT teams to enforce best practices and regulatory requirements.
• Establish and monitor KPIs, SLAs, and performance metrics to continuously improve service delivery.
• Provide leadership, mentorship, and development opportunities for a team of cloud engineers and operations professionals.
• Communicate proactively with customers and internal team members to deliver business value as a part of daily work management.
• Stay up to date with emerging technologies, trends, and industry best practices to drive innovation.

REQUIRED TECHNICAL SKILLS & QUALIFICATIONS

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Certifications in cloud technologies.
• Industry-accepted certifications in management.
• Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable.
• 10+ years of experience in IT operations with at least 5 years focused on cloud services.
• Proven experience in managing cloud environments (AWS or Azure) at an enterprise scale.
• Strong understanding of automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.
• Hands-on experience with monitoring, logging, and observability tools (Datadog, Splunk, Prometheus, Azure Monitoring, etc.).
• Deep knowledge of networking, security best practices, and compliance frameworks (ISO, SOC2, NIST, etc.).
• Strong leadership and team management skills with experience in developing high-performing teams.
• Excellent problem-solving skills with a proactive approach to operational challenges.
• Strong communication and stakeholder management skills.

SOFT SKILLS

• Customer-facing skills: Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through.
• Strong, clear, and concise written and verbal communication skills.
• Ability to communicate effectively at all levels of the organization.
• Strong interpersonal skills and ability to foster team collaboration.
• Ability to negotiate and convince.
• Ability to identify innovative solutions to problems.
• Out-of-the-box thinking approach.
• Ability to conceptualize and articulate new approaches and solutions.
• Ability to collaborate and communicate to achieve positive outcomes.
• Detail-oriented.
• Strong ability to prioritize and meet deadlines.
• Able to work under stress and conflicting timelines when necessary.
• Proactive with a strong desire to learn.
• Self-driven, with high enthusiasm and ambition to succeed.