Our client, is a global leader in unified communications and collaboration solutions, specializing in cutting-edge voice, video, and cloud technologies. Their products and services empower businesses worldwide with seamless connectivity and enhanced communication efficiency.

Job Responsibilities:

• Responsible for cloud infrastructure management, ensuring platform stability and reliability while identifying and resolving performance bottlenecks.
• Perform operations following internal corporate processes, including incident management, service request management, problem management, and change management. Oversee software updates, deployment, and the setup/maintenance of core systems.
• Handle and resolve major and minor system failures, restore services, analyze root causes of incidents, and implement improvements and optimizations.
• Develop and maintain automation tools to enhance efficiency and streamline workflows.
• Provide 24/7 on-call technical support and business hours (5×8) support.

Job Requirements:

• Proficiency in English and Mandarin is required to liaise with Mandarin-speaking stakeholders.
• Candidates with relevant experience in cloud operations and Linux system administration are preferred.
• Degree in Computer Science or a related field with strong proficiency in Linux system administration. Familiarity with tools such as containers, Kubernetes, and Ansible is required. Experience with cloud platforms like Azure or AWS is a plus.
• Proficient in at least one scripting language (Python/Shell, etc.); experience with Go/C/C++ development is preferred.
• Strong documentation habits, ensuring timely updates to workflow and technical documents as required.
• Excellent service mindset, communication skills, learning ability, and proactiveness.