Key Responsibilities: -

• Working Experience on Production environment
• Analyse and resolve production & non-production issues within set SLAs.
• Identify the severity level of the customer-impacting issue & react accordingly.
• Investigate system logs to resolve production issues and restore services.
• Provide RCA for production issues to avoid recurrence.
• Regularly communicate incident/request status to teams/customers impacted.
• Deploy, monitor & troubleshoot new software versions in production & non-Production environments.
• Work closely with our development and QA team to address software bugs.
• Identify trends in reported issues, report them and suggest possible solutions.
• Design procedures to eliminate manual processes in the team.
• Required to have good communication skills - both written and verbal.
• should be able to work under a high-pressure environment with flexible work timings.
• Be a part of a 24x7 on-call rotation to provide continuous support.
• Support Install, upgrade application software across environments
  
  

Job/Technical Skills: -

Mandatory: -

• 2 ~5 years of systems engineering exp / application support experience
• Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments.
  
  

Operating Systems - Linux (Red Hat,Oracle Linux CentOS)

• Application Middleware platforms such as Jboss, Apache, Tomcat, NGINX etc.
• Knowledge of Jenkins,Terraform,GIT, Ansible etc.
• Should have hands-on administration experience with Cloud Platforms such as AWS.
• Knowledge of Kubernetes (K8), ArgoCD, HelmChart
• Ability to multitask with good communication and interpersonal skills
  
  

Desirable

• Knowledge of Java application and Oracle/MySQL databases.
• Experience with PL\SQL. Reading / interpreting / executing statements.
• Should have skills with Bash/Perl, Shell, Python, Groovy.
• Knowledge of Networks, Firewalls, File Shares, Windows,DNS,TCP/IP,
• Knowledge & Experience on JIRA,Confluance.
• Monitoring tools – Zabbix,graylog etc.