Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Cloud Maintenance Analyst for IoT

The Cloud Maintenance Analyst role is an excellent opportunity for someone early in their IT or cloud journey who enjoys structured work, solving problems, and improving how things are done.

You’ll begin by focusing on the coordination and execution of maintenance activities in cloud-hosted environments to maximize customer environment availability, performance, and security. These activities include OS patching, core and third-party updates, security patching, and applying the latest settings and tuning recommendations based on root cause analyses from other systems.

Over time, this role will evolve to include responsibilities in analysis, reporting, and continuous improvement.

This is a hands-on, operations-focused role in a 24/7 environment, including rotational weekend and on-call duties. We're looking for someone who is curious, organized, and eager to take increasing ownership.

Responsibilities:

Core Responsibilities (initial focus):

• Build and manage rolling maintenance schedules for cloud environments
• Plan and orchestrate “D-day” execution of maintenance activities
• Coordinate with internal teams to resolve scheduling conflicts and confirm resource availability
• Create and manage change requests with clear, complete technical details
• Create, seek approval and send customer notifications to end customers
• Track contact data and work with teams to maintain accurate CMDB records
• Adjust scheduling and execution in real time based on shifting priorities or incidents
• Resolve planning conflicts due to changing priorities or customer requests.
• Analyze success/failures, create the final report and organize lessons learned
• Request decommissioning of unused infrastructure and ensure documentation is up to date
• Maintain and improve templates, tools, and internal documentation
• Participate in regular coordination meetings and support daily operations
  
  
  

Growth Responsibilities (evolving over time):

• Identify trends, recurring issues, and areas for operational improvement
• Lead or contribute to maintenance retrospectives & lessons learned
• Track and follow up on technical, process, or tooling issues; coordinate corrective actions with stakeholders
• Suggest or implement automation to reduce manual effort and improve efficiency
• Coordinate high-level proactive maintenance schedules and ensure timely customer notification
• Manage last-minute conflicts due to shifting priorities or coordination needs
• This role may involve some interactions with the customers
  
  
  

Required Skills and Experience:

• 1–6 years of experience in IT operations, support, or coordination roles
• Knowledge of enterprise systems such as Salesforce, ServiceNow, or JIRA
• Self-motivated with solid oral and written communication skills
• Excel skills: ability to create macros, manage formulas, and reconcile complex evolving files
• Experience with project coordination and strong attention to detail
• Planning/scheduling background, ideally in fast-paced environments (all sectors welcome)
• Strong interpersonal skills; able to work effectively with colleagues, management, and customers
• Adherence to schedules and deadlines, with the initiative to resolve issues and follow through
• Fluent in English (written and spoken); comfortable working with global teams across cultures
• Able to identify and report risks or improvement opportunities in tools, processes, and workflows
• Flexible, detail-oriented, organized, and capable of multitasking independently
• Experience or certifications in public cloud platforms (e.g., Azure, AWS) is a plus
• Familiarity with IoT platforms such as Thingworx, Axeda, or IoT Hub is a plus
  
  
  

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."