ABOUT US

Headquartered in Sydney, Australia, and operating globally, Soprano Design is a leading global communications platform as a service (CPaaS) provider that brings nearly 30 years of experience with enterprise-level mobile messaging to each of our over 4,500 government and enterprise clients around the globe.

Soprano’s flagship product, Soprano Connect, is an innovative award-winning CPaaS platform that helps customers to strategically integrate, email, SMS, voice, conversational AI, IP messaging and social channels such as RCS, WhatsApp and Google Business Messages into a seamless secure omni-channel business mobile messaging experience.

POSITION SUMMARY

As a Cloud Infrastructure Engineer, you will serve as a technical expert of Soprano’s Global Infrastructure Team in the areas of AWS, cloud-native networking, IaC tools, scripting languages and system administration for RedHat Enterprise Linux.

Your main responsibilities including performing monitoring along with operational and support work (patch, tuning, etc.) to ensure security, performance and availability of the corporate service delivery platform around the world to meet KPIs. This position will require you to participate in on call rotation to provide incident response where you will need to identify methods, solutions, and provide project leadership and management to provide a high level of service to internal users.

KEY RESPONSIBILITIES

This includes but is not limited to:

• Design, develop and implement automation and orchestration to deliver Cloud-based platforms through infrastructure-as-code.Provide technical leadership in solution design and architecture discussions, in collaboration with developers and other Platform engineers.
• Drive innovation and continuous improvement in the way we design, build and operate our platforms, including but not limited to areas such as AWS, cloud-native networking, IaC tools, scripting languages and system administration for RedHat Enterprise Linux.
• Perform ongoing monitoring, administration, maintenance and tuning of systems in all environments (Production, Development, Testing/QA), to ensure the highest level of security and performance for Soprano’s mission critical service delivery platforms, to meet capacity requirements and availability KPIs.
• Resolve complex technical issues by performing troubleshooting, analyzing issues and formulating solutions as required, based on industry best practices.Participate in on call rotation for incident response. Where called upon, provide subject matter expertise for response, diagnosis and resolution during incident response.
• Execute and ensure compliance with policies and procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse. Ensure timely application of revisions to systems and network components.
• Where called upon, contribute to the development of policies, procedures and standards to be used by the organization when operating on the cloud.
• Perform other tasks or activities as may be directed or assigned to you by the Infrastructure Manager from time to time.

SKILLS & EXPERIENCE TO SUCCEED

• Education: Bachelor’s degree in information systems or computer science, extensive Information Systems or Computer Science experience may also be considered in lieu of a degree.
• Minimum 3 years of experience in Red Hat Linux operating systems and virtualization technologies. RHEL certification would be a strong advantage.
• Experienced in automation and programming languages such as JavaScript, Python, Bash/Shell, or others.
• Experienced in Infrastructure-as-Code. 1 - 3 years of experience in the use Terraform/ Jenkins / Ansible / Puppet / Bitbucket is required.
• AWS certification preferred, Azure or GCP may also be also considered. At minimum, should possess practical knowledge of AWS foundation services related to compute, network, storage, administration and security, deployment and management, automation technologies.
• Familiarity with using AWS Cloud Services (EC2, RDS, API Gateway, Lambda, CloudFormation, CloudWatch, ELB, etc)
• Proficient with relational databases (RDS, DB2, or PostgresSQL). Certification in administration of any database technologies would be a strong advantage.
• Strong understanding of the importance of and the maintenance of security and compliance standards, with experience in vulnerability management and patch management.CISSP or equivalent security-related industry certification would be a strong advantage.
• Experienced with monitoring, telemetry and logging tools such as Nagios, Zabbix, Newrelic, Datadog, or other industry recognized monitoring / log management tools
• Strong understanding of incident, problem and change management process within the ITSM context. ITIL certification would be a strong advantage.
• Exceptional and proven problem solving and troubleshooting skills with a focus on root cause analysis and remediation
• Team player with excellent communication and collaboration skills within an international context
• Enjoy working in a fast-paced, developing, and evolving environment

WHY WORK FOR SOPRANO:

• Work for a leader in the CPaaS industry: We are a leading enabler for enterprise communications, with a customer-centered approach that allows us to reach significant results with our clients and partners.
• Our focus on Technology: We pride ourselves on building technology for the future of communication that creates richer meanings, deeper trust and better connections.
• Global presence: Soprano is headquartered in Sydney, but we have a global presence in Europe, North America, South America, New Zealand and Southeast Asia
• Collaborative and inclusive environment: We are committed to a workplace environment where every employee is respected and empowered to be their best selves at work.
• Training and Development: We're a small company with big ideas that gives you the opportunity to gain valuable insight and exposure to various departments and markets worldwide.
• Competitive salaries: We are a pay for performance company that values your contributions through our competitive salaries, rewards and recognition programs
• Flexible Working: This arrangement allows us to stay connected to our global teams while allocating time to do the things we love. Currently, we work three days in the office. Some roles are remote due to scope.

People are at the core of what we do and Soprano Design Pty Ltd is committed to a safe, diverse and inclusive workplace where we all thrive and succeed together. We encourage applications regardless of age, gender, nationalities, backgrounds and cultures. Please let us know if you require any adjustments to the recruitment process.

All successful applicants will need to provide two professional reference checks and is subject to satisfactory background checks