We are looking for a Cloud Engineer / Exchange and Voice Specialist for remote position from Portugal.

Eligibility:

• Candidate must currently reside in the EU.
• Portuguese Citizenship is mandatory.
• Candidate must be prepared to obtain EU Clearance after accepting the job offer.

The contractor will provide Level 2/3 technical support, ensuring secure, available, and compliant delivery of cloud services to NATO and its Strategic Commands. Services will follow weekly sprints, with scope defined during planning meetings.

Key Responsibilities:

• Configure and manage Exchange Online settings, policies, mail flow rules, and mailbox provisioning.
• Optimize the performance and security of the email environment.
• Configure and manage Microsoft Teams voice services, including call routing and user settings.
• Monitor and optimize voice performance and troubleshoot Teams voice-related issues.
• Configure and integrate meeting room devices with Microsoft Teams, ensuring seamless functionality.
• Integrate Microsoft Teams with Call Manager systems for high availability and reliable connectivity.
• Manage VoIP and PSTN services within Teams, ensuring compliance with technical standards and resolving issues.
• Implement and manage email and voice security measures, including Advanced Threat Protection (ATP) policies.
• Conduct regular security assessments, vulnerability scans, and monitor for email and voice threats.
• Ensure compliance with organizational and regulatory requirements, managing retention policies and eDiscovery.
• Develop and maintain PowerShell scripts to automate administrative tasks for Exchange Online and Teams voice.
• Provide Level 2/3 user support and troubleshooting for email and voice services, ensuring a seamless user experience.
• Monitor system health and generate reports using Exchange Admin Center, Teams Admin Center, and other tools.
• Continuously improve email and voice services by staying updated with new Microsoft 365 features and best practices.
• Maintain disaster recovery plans and perform regular recovery drills for email and voice services.
• Work collaboratively with other IT teams on cross-functional projects and initiatives.
• Provide remote on-call support for urgent escalated issues for one week every four months.

Required Qualifications

• Advanced knowledge of Microsoft 365 services, specifically Teams Voice and Exchange Online.
• Expertise in VoIP, PSTN, and Call Manager integrations.
• Strong experience with security, compliance, and disaster recovery planning for email and voice environments.
• Proficiency in scripting with PowerShell for managing automation and operational workflows.
• Skilled in monitoring and reporting tools like Exchange Admin Center and Teams Admin Center.
• Experience working in IT environments with hybrid models (on-prem/cloud).
• Availability for occasional on-site collaboration at the Brussels location.

Why Join Us?

• Employment: Indefinite Contract from the start.
• Health Insurance: Comprehensive coverage for your well-being.
• Remote work with occasional business trips to Belgium.
• Continuous Learning: Access to a Udemy Business subscription with thousands of workshops and courses.
• Team Culture: Collaborative and innovative work environment.

If you meet the above criteria and are ready for an exciting opportunity in a dynamic environment, submit your CV!