Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Principal Responsibilities

Team Management & Leadership:

• Manage and lead the Cloud Engineering team in India, ensuring timely delivery of projects and initiatives.
• Provide technical guidance and mentorship to team members, fostering their professional growth.
• Conduct regular performance reviews, set goals, and manage team development plans.
• Collaborate with Infrastructure and other teams to streamline processes and resolve technical challenges.
  
  

Technical Operations & Incident Management

• Oversee automation development, ensuring that scripts and tools improve operational efficiency.
• Manage CI/CD integration, collaborating with the Infrastructure team to maintain pipelines.
• Ensure best practices in Git usage for version control and team collaboration.
• Drive cloud performance optimization, monitoring environments for cost efficiency and reliability.
• Oversee patch management and updates, ensuring security and system stability.
• Manage the team in handling incident management, ensuring swift resolution with minimal downtime.
• Lead log analysis efforts to detect anomalies, troubleshoot issues, and improve system performance.
• Ensure effective issue resolution, diagnosing and resolving cloud environment problems promptly.
• Maintain high standards in managing AWS environments, ensuring security and availability.
  
  

Escalation Handling & Stakeholder Management

• Report directly to Michele, providing regular updates on team performance and project progress.
• Handle high-level incident escalations, coordinating with internal teams and external stakeholders.
• Act as the primary escalation point for critical issues and ensure timely resolution.
  
  

Technical Advancement & Continuous Improvement

• Stay updated on the latest cloud technologies, tools, and industry trends.
• Recommend improvements to cloud architectures and operational processes.
• Encourage a culture of innovation, experimentation, and knowledge sharing within the team.
  
  

Documentation & Knowledge Sharing

• Oversee and maintain comprehensive technical documentation of cloud architectures, processes, and incident responses.
• Promote knowledge sharing within the team through Confluence and team meetings.
• Ensure that documentation remains current and accessible to relevant stakeholders.
  
  

Position Requirements

Experience of 8+ Years is required

Cloud Technologies & Platforms

• Extensive experience managing AWS cloud services (e.g., EC2, S3, VPC, IAM, Lambda).
• Proven track record of designing and overseeing scalable and secure cloud architectures.
• Strong understanding of cloud security frameworks and compliance standards (e.g., ISO 27001, SOC 2).
  
  

Automation & Infrastructure As Code (IaC)

• Expertise in automation tools and scripting languages (e.g., Python, Bash, PowerShell).
• Experience overseeing teams using IaC tools such as Terraform or AWS CloudFormation.
• Strong understanding of CI/CD pipelines and experience managing their implementation with DevOps teams.
  
  

Version Control & Collaboration

• Proficiency in Git for version control and experience managing Git-based workflows across teams.
• Experience driving best practices for version control, including branching strategies and code reviews.
  
  

Operating Systems & Virtualization

• Strong experience with Linux distributions (e.g., Ubuntu, Red Hat, Amazon Linux).
• Proficiency in managing virtualized environments and containerized applications.
  
  

Containerization & Orchestration: (Preferred)

• Knowledge of containerization technologies such as Docker and orchestration tools like Kubernetes.
• Experience managing Kubernetes clusters and optimizing containerized application deployments.
  
  

Security & Compliance

• Experience implementing cloud security best practices and leading security audits.
• Strong understanding of compliance frameworks and integrating them into cloud environments.
  
  

Monitoring & Performance Optimization

• Proficiency in monitoring cloud environments and driving cost-optimization strategies.
• Experience leading teams in troubleshooting and resolving performance issues.
  
  

Project Management & Collaboration Tools

• Jira: Experience using Jira for project tracking, sprint planning, and incident management.
• Confluence: Proficiency in using Confluence for documentation, knowledge sharing, and collaboration.
  
  

Collaboration & Leadership

• Strong leadership skills with experience managing cross-functional teams and collaborating with stakeholders.
• Excellent communication skills for reporting, documentation, and stakeholder management.
  
  

What We Offer

At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include Health, Accidental Insurance, and Term Life.

Our Values

At JAGGAER, our values shape everything we do—from supporting customers and collaborating with teammates to building products and fostering our culture.

Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success.

Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results.

Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions.